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Springfield

    patient access team lead - Springfield, MO , USA, United States - CoxHealth

    CoxHealth
    CoxHealth Springfield, MO , USA, United States

    3 weeks ago

    Default job background
    Description
    Summary


    • Best in Class Work Environment
    • 5x Modern Healthcare Best Places to work
    • America's Greatest Workplaces Newsweek
    • Best Employers for New Grads 2023- Forbes
    • Greatest Workplace for Women Newsweek
    • Benefits
    • Robust, fully customizable benefits package including Medical/Vision/Dental and more
    • No cost eCare visits
    • Employer-provided mental health services for employees and eligible family members
    • Retirement with employer match up to 5%
    • Tuition discounts and reimbursement available for continuing your education
    • CoxHealth Fitness Center and Child Care discounts
    • Job Summary
    • The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.


    The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager.

    The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.


    • Job Requirements
    • Education
    • Required: High school diploma or equivalent
    • Experience
    • Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
    • Skills
    • Excellent customer service and interpersonal skills
    • Strong computer and relevant application use skills
    • Ability to assist and teach others
    • Detail-oriented with the ability to spot errors and trends
    • Demonstrates initiative and self-motivation
    • Demonstrates understanding and consistent practice of need for privacy and confidentiality
    • Licensure/Certification/Registration
    • Preferred: CHAA or CRCR
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