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St. Louis

    Membership Service Associate - Saint Louis, United States - YMCA of Greater St Louis

    YMCA of Greater St Louis
    YMCA of Greater St Louis Saint Louis, United States

    2 weeks ago

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    Description

    • Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
    • Enter membership and program registration data into HRIS operating system
    • Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
    • Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
    • Participate and recruit participants for member challenges also known as member visit drivers.
    • Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
    • Ensures established processes for touring and following up with membership inquiries are followed.
    • Assist with the attainment of membership department strategic plan goals.
    • Provide feedback and offer solutions regarding gaps in service and/or member concerns.
    • Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
    • Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
    • Effectively handle conflict and member complaints, with the support of the center Membership Director
    • Performs all other duties as assigned.
    The YMCA Welcomes a Diverse Workforce

    Equal Opportunity Employer M/F/D/V

    The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.


    • High school diploma and or GED required
    • Excellent interpersonal and problem solving skills.
    • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
    • Previous customer service, sales or related experience.
    • Basic knowledge of computers.

    Full Compensation Package (when applicable):

    • 403(b) Retirement Savings
    • Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
    • 20% Discount on tuition at Missouri Baptist University
    • Free individual membership to YMCA nationwide
    • Discounts on YMCA programs
    • Discounts on YMCA Childcare
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