Concierge - Via - New York, United States - The Durst Organization Inc.

The Durst Organization Inc.

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Durst Profile:

Generations of Builders, Building for Generations For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability.

We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency.

Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations.

Our Mission Statement:
We build, own, and operate many of the world's most innovative and efficient buildings.

We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

Overview:
We are seeking a Concierge for
VIA located at 625 W 57th Street, New York, NY The shift and schedule for this position will be
:Monday-Tuesday, 11:00pm-7:30am, Wednesday-Friday, 3:00pm-11:30pm (Days off Saturday/Sunday)

Salary Range:
$21.58-$28.78 per hour.

Responsibilities:

Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards.
Adhere to all Durst Residential Standard Operating Procedures for the position.
Screen all guests to the property in order to ensure authorized entry into resident apartment.
Ensuring the lobby, entryways, and front desk is clean and organized at all times.
Answering the telephone, providing information, forwarding calls and taking messages when necessary.
Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately.
Perform daily package audits and timely distribution and assisting residents with packages.
Ensuring that all apartment keys are accounted for and secure during shift per Standard Operating Procedure (KeyTrak).
Issuing keys to residents or other associates per approved building Standard Operating Procedures.
Receive and distribute dry cleaning and other deliveries to residents as required.
Continuously monitor Access Controls and CCTV for suspicious activity and door safety and handle accordingly.
Handle tenant inquiries/issues/incidents and document and communicate them according for the following but not limited to:
Noise complaints
Smoking on property or in apartment
Arriving guest, vendors or deliveries
Ensure all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and be appropriately logged with identification scanned and recorded.
Ensure all elevator incidents/entrapments are tracked, documented and reported to Property Management Team.
Monitor elevators on a frequent basis to ensure all are operational
Communicate Out of Service elevators immediately to Property Management Team
Monitor and manage operation of elevator computer at front desk
Manage emergency response during Fire/Nonfire Emergencies and/or Active Shooter Events
Monitor FCC and all applicable fire protection systems
Activate Emergency Response Team (Property Manager(s), Porter(s), Handyperson(s))
Other tasks as assigned by management.

Qualifications:

Qualifications, Areas of Knowledge, Skills, Abilities and Certifications:

High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English.
12 years' experience in customer service, residential concierge or related field preferred.
Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
32BJ CPR/AED/Basic First Aid course
8 hour course
F53 Certificate of Fitness (Emergency One-Way Voice Announcement Personnel)

Recommended Knowledge, Skills and Certificates/Licenses
-
FDNY Certificates

F85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness or F89 Fire Life and Safety Director
Z50 Fire Safety Director FDNY Written Exam
Z89 Nonfire Emergency FDNY Written Exam
S12 Citywide Sprinkler Systems
S13 Citywide Standpipe Systems
S14 Citywide Standpipe Multizone Systems
Knowledge and operational experience of Fire Command Centers and Fire Protection Systems
CPR/AED and Basic First Aid Certificate (renewal every 2 years)
32BJ Fire Life and Safety Director for Commercial Buildings Course

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met