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    Correspondence Specialist - Jacksonville, United States - Triad Financial Service Inc.

    Triad Financial Service Inc.
    Triad Financial Service Inc. Jacksonville, United States

    3 weeks ago

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    Description

    Job Description


    Job Category: Loan Servicing
    Requisition Number: CORRE001557
    Posted: May 20, 2024
    Full-Time
    Rate: $22.60 USD per hour
    Jacksonville, FL 32224, USA

    Job Details

    Description

    Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Specialist with exceptional communication and writing skills, and experience in either the manufactured home or mortgage servicing experience to join our growing team.

    Essential Functions:

    • Ability to work and navigate through several different systems and applications
    • Flexible and willingness to adapt to change
    • Responsible for logging and tracking of complaints and social media reviews
    • Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits.
    • Meet department goals
    • Ability to conduct an investigation and study of materials and sources in order to establish facts and reach conclusions
    • High attention to detail
    • Ability to multi-task and consistently meet multiple deadlines
    • Conducts general research including, but not limited to, verifying loan data such as payments posted, ARM (Adjustable Rate Mortgage) adjustments, escrow disbursements, escrow analysis and loan balance information.
    • Works closely with internal departments to resolve inquiry, dispute or complaint
    • Generates response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) /CFPB (Consumer Financial Protection Bureau)
    • Utilizes knowledge of mortgage loan documentation and escrow; RESPA and FCRA (Fair Credit Reporting Act)
    • Categorizes incoming correspondence and follow established assignment / escalations process

    Minimum Qualifications:

    • Business writing experience
    • Mortgage servicing experience (2+ years)
    • Microsoft Office proficient

    #PM22

    Compensation details: 22.6 Hourly Wage

    PIb365dabbd

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