Legal Intake Manager - Burbank, California, United States

Only for registered members Burbank, California, United States

5 days ago

Default job background
Block LLP seeks an experienced Legal Intake Manager to lead and oversee our intake department including both in-person and remote intake team members This role requires a strong background in sales legal intake and team management with a focus on driving conversions coaching performance and maintaining a high standard of client service The Legal Intake Manager is responsible for ensuring potential clients receive a professional empathetic and sales-driven experience from first contact through sign-up Requirements include leading managing and coaching a team setting enforcing sales standards scripts and intake workflows driving conversion monitoring call handling follow-up closing techniques reviewing calls providing regular coaching feedback ensuring accurate screening qualification documentation overseeing proper case handoff serving as escalation point tracking analyzing KPIs preparing performance reports identifying trends gaps implementing data-driven strategies developing refining enforcing SOPs partnering evaluating lead quality collaborating hiring onboarding training intake staff Qualifications include 5 years of sales experience including consultative or inbound sales 2 years of legal intake experience personal injury preferred 2 years of experience managing coaching teams proven track record meeting exceeding sales goals through team leadership strong understanding intuition funnels metrics performance management excellent communication leadership coaching skills comfort managing remote teams distributed workflows CRM systems call tracking legal software preferred Benefits include competitive base salary with bonuses robust PTO program medical dental vision insurance bonus opportunities tied to intake performance firm growth collaborative high-performance environment firm events celebrations fully stocked kitchen snacks drinks coffee opportunity scale optimize critical department
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