Sales Admin - Hickory, United States - HSM

Description

As a Sales Admin, you will be responsible for overseeing the quotation process from the initial request to the final submission to the customer. You will collaborate closely with the Project Manager, Sales, Engineering, and Production teams to ensure accurate and timely quotations. Enter sales orders into the system, verifying that the order matches the specifications outlined in the quotation. Additionally, you will follow up with sales and/or customers on quotes that were sent, ensuring timely responses, and addressing any inquiries or concerns, track quotation progress, assist multiple departments with record detention, and various tasks as needed.

PTI is an ISO Certified innovative foam manufacturer and designer of custom engineered foam extrusions for packaging, mattresses, furniture, recreational, toys, fitness products, and pipe insulation for HVAC and plumbing industries. PTI utilizes cutting edge technology to create unique foam shapes and formulations. We pride ourselves on adapting to your business needs all while having the fastest "concept to product" turnaround times in the industry.

PTI is a business unit of HSM, headquartered in Hickory, NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

Responsibilities

• Assisting with product costing for quoting new business opportunities. Set up new items, setting up BOM and Routing guides. Updating items, BOM and routing guides.
• Works closely with and provide back-up for other quotation specialist as needed.
• Works with sales and customers to gather missing information on new products.
• Calculates item cost based on information regarding pricing, order minimums, and product characteristics.
• Creates quotes with complete details including minimum runs, truckload quantities, lead times, and other important information.
• Complies a packet for production on new items which will include- sample request forms, work orders, and CAD drawings.
• Assist in the sample process and maintain detailed records of samples sent to customers.
• Complete the new item set documentation.
• Complete needed information to create or update BOM & routing guides while checking to make sure the information is accurate.
• Communicate with the customers via phone, email, and virtual meetings using Microsoft Teams.
• Receives and processes incoming sales orders via all sources such as fax, email, customer portals and EDI, while making sure the data is accurate against quotes or customer files.
• Update the customer information data base as needed.
• Communicate to the customer any conditions that affect fulfillment of the order; i.e: scheduling changes, material availability, pricing and/ or shipping.
• Works closely with internal personnel, production, quality, shipping and management regarding customer needs.
• Maintains customer files including sales orders, quotes, order acknowledgements, and shipping documentation.
• Works closely with shipping with documentation and shipping priorities.
• Works closely with Customer Service Manager and Project Manager to make sure quoting process goes smoothly and quickly.
• Assists with meeting project deadlines and timelines.
• Ensure all invoices are processed through the system, research discrepancies, and enter credits as needed.
• Other duties assigned by Manager.

Qualifications

• High School Diploma or Equivalent
• Four years of related manufacturing experience is required.
• Prior quoting and costing experience in a manufacturing environment is required.
• Experience with Bills of Materials (BOM) and routing in a manufacturing setting.
• Proficiency in reading and understanding CAD (Computer-Aided Design) drawings
• Strong computer skills, including proficiency in typing and navigating various software applications.
• Excellent math skills, including the ability to perform calculations and analyze numerical data accurately.
• Proficiency in Excel and advanced formula skills are necessary.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
• Strong email etiquette and the ability to communicate professionally in written correspondence.
• Ability to work on multiple projects at one time while providing complete details and accuracy.
• Strong organizational skills, with the ability to prioritize tasks and meet deadlines effectively.
• Advanced proficiency in Microsoft applications, including Word, Excel, and PowerPoint.
• Experience with data management and the ability to organize and manipulate large datasets.

Preferred Qualifications

• Associate degree in Business, Operations, or Supply Chain Management is preferred.
• Previous experience with JDE (JD Edwards) software is a plus.
• Proactive mindset with a continuous improvement mindset, actively seeking opportunities for efficiencies and process improvements.

Top Benefits

As a Sales Admin at HSM, you'll enjoy:

• 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 104 hours of Vacation (Prorated after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you.

For immediate consideration, please apply through our career site at and a recruiter will be in touch. You can also reach out directly at to follow up on your application.

Military veterans encouraged to apply

HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.