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Research Data Specialist
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Communications Specialist I
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SOS Mail Materiel Specialist
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Marketing Specialist
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Interventional Cardiologist
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Customer Service Associate
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Client Service Specialist
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Staffing Agency Cardiovascular Technologist
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Client Technical Support Specialist
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Sleep Technologist
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Product (Offering) Specialist
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Call Center Specialist - Lincoln, United States - BryanLGH Medical Center
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Description
JOB SUMMARY:
# The Call Center Specialist responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone.# Interfaces with Health System personnel, medical staff, patients, families, visitors and outside agencies.# Follows proper protocol for all emergency situations and maintains confidential information per facility and departmental standards.
#
JOB TASKS AND RESPONSIBILITIES:
# 1.###### *Commits to the mission, vision, beliefs and consistently demonstrates our core values. 2.##### *Operates Call Center equipment to respond quickly and accurately to each customer requesting assistance. 3.###### *Operates computer to access patient room assignment/appointment information, doctors# directory, and employee directory. 4.##### *Places long distance calls in accordance with designated procedures. 5.######
*Provides detailed information related to Bryan Health sites including furnishing telephone extension numbers, addresses, on-call information, hours of operation and assisting in locating staff and physicians.
6.##### *Locates individuals by using overhead paging, beepers, cell phones and# the Vocera system. 7.######*Follows proper protocol in response to all emergency situations at both hospitals, including backup/manual process if Call Center system fails.
8.#####*Follows proper protocol to contact multiple On-Call Teams to perform emergency procedures; assists in maintaining accuracy of all On-Call lists; maintains logs related to these events.
9.##### *Performs multiple tasks simultaneously in order to assist users expeditiously.#
MINIMUM QUALIFICATIONS:
# High school diploma or equivalency preferred.## Prior telecommunications/call center experience preferred.
JOB SUMMARY:
The Call Center Specialist responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone.
JOB TASKS AND RESPONSIBILITIES:
1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Operates Call Center equipment to respond quickly and accurately to each customer requesting assistance.
3. *Operates computer to access patient room assignment/appointment information, doctors' directory, and employee directory.
4. *Places long distance calls in accordance with designated procedures.
5.
*Provides detailed information related to Bryan Health sites including furnishing telephone extension numbers, addresses, on-call information, hours of operation and assisting in locating staff and physicians.
6. *Locates individuals by using overhead paging, beepers, cell phones and the Vocera system.7.
*Follows proper protocol in response to all emergency situations at both hospitals, including backup/manual process if Call Center system fails.
8.*Follows proper protocol to contact multiple On-Call Teams to perform emergency procedures; assists in maintaining accuracy of all On-Call lists; maintains logs related to these events.
9. *Performs multiple tasks simultaneously in order to assist users expeditiously.MINIMUM QUALIFICATIONS:
High school diploma or equivalency preferred. Prior telecommunications/call center experience preferred.