Jobs

    Warranty Administrator - Washington, United States - Mizzi Motors Limited

    Mizzi Motors Limited
    Mizzi Motors Limited Washington, United States

    Found in: Lensa US 4 C2 - 20 hours ago

    Default job background
    Description

    Basis:
    Full Time

    Reference No:
    CCL - WA -02/24

    Closing Date:
    Warranty Administrator - CCL

    Basis:
    Full Time

    Reference No:
    CCL - WA -02/24
    Tasks

    • Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system.
    • Process warranty paperwork to ensure documentation and verify the criteria required by factory or distributor in a timely manner.
    • Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.
    • Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
    • Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise. Once the retention period has elapsed, dispose of parts in a responsible manner.
    • Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.
    • Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.
    • Maintain good working relationships with the Service and Parts departments.
    • Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.
    • Maintain all service and customer records as required by the warrantor.
    • To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.
    • To carry out any additional duties assigned by the Aftersales Manager.
    Skills

    • Organisational
    • Attention to detail
    • Interpersonal
    • Problem solving and decision making
    • Excellent communicationQualifications and Experience
    • An O Level of education
    • Prior experience working in an automotive set-up would be considered an asset.
    • Good verbal and written communication skills.
    • Computer literacyBenefits
    • Health Insurance
    • Loyalty Card
    • TrainingAll personal data will be treated in strict confidence.
    Interest candidates are kindly requested to fill in the form below. Apply

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