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Ocean Import Agent
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Japanese Bilingual Import Purchasing Agent
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Relo Redac, Inc. Arlington Heights, United States**Japanese / English Bilingual Relocation Assistant** · Take care of various duties in the Chicago office, including but not limited to customer care and sales assistance / administrative duties. · Take care of various duties in the Chicago office, including but not limited to: · ...
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International Logistics Specialist
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Ocean Import Agent - Bensenville, United States - Expeditors International
Description
**Ocean Import Agent**
849 Thomas Dr, Bensenville, IL 60106, USA
Full-time
**Company Description**
Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
**Job Description**
**Ensure smooth and timely freight process flow meeting customer expectations**
Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
Track and Trace Ocean Import Files daily
Utilize Department Workflow
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).
Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
Understand department process flow, and look for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
Meet KPI standards in accordance with the Companys procedures
Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
Escalation of problems to Management when necessary
**Personal Development**
Meets company standards of 52 hours of training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
**Culture:**
Adhere to the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
**Qualifications**
6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
Understanding of ocean documentation process a plus.
Experience in CFIT plus.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Outlook)
Type at a minimum of 40 words per minute
Fluent in English
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
**Job Location**
Ocean Import Agent
849 Thomas Dr, Bensenville, IL 60106, USA
Full-time
