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    Director of Training - Houston, United States - Shipley Do-Nuts

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    Tourism / Travel / Hospitality
    Description

    Training and Development Director Job Description

    Job Summary:

    As the Director Training & Development at Shipley Do-Nuts, you will play a critical role in shaping the future of our brand by developing strategic vision and deploying engaging, role-based training content across both company-owned and franchised locations. This position is essential for maintaining the high standards of guest experience, operational excellence, and team member performance that our customers expect from Shipley Do-Nuts.

    Responsibilities and Duties:

    • Lead the creation of dynamic, role-based learning solutions, including eLearning, video, job aids, microlearning, manuals, and comprehensive in-store training programs.
    • Collaborate with both operations and cross-functional teams to develop engaging content that enhances the skills of our team members, managers, above-restaurant leadership and franchisees.
    • Deploy learning curriculums across all locations, supporting strategic initiatives through targeted training development and implementation.
    • Direct our Training team, providing education for new franchisees, and support for New Shop Openings.
    • Design and execute comprehensive training programs for all restaurant roles, ensuring alignment with Shipley Do-Nuts' values and operational standards.
    • Evaluate training effectiveness through metrics such as time to competency, retention, and overall restaurant performance.
    • Foster a culture of continuous improvement, professional development, and high team member engagement within the training department.

    Qualifications, Skills & Experience

    • Open to continuous learning and development, with over 10 years in training, operations, or learning and development, and a proven track record of leadership (3-5 years preferred).
    • A self-starter with strong leadership qualities, thriving in a fast-paced and innovative environment.
    • Skilled in strategic vision for Learning Management Systems (LMS), with experience optimizing LMS for increased adoption and familiarity with multiple systems.
    • Committed to excellence in customer service, with the ability to lead impactful training sessions.
    • Degree preferred or equivalent experience to meet requirement.
    • Experienced in franchising, particularly in multi-unit quick service or fast casual dining, with a minimum of 5 years in the restaurant or hospitality industry.
    • Driven to influence and empower at all levels of the organization, fostering a culture that reflects the spirit of Shipley Do-Nuts.
    • Able to build strong, collaborative relationships, contributing to a team atmosphere that's as enjoyable as our donuts.
    • Minimum of 5 years of experience in learning and development, talent management, or a related field, with a demonstrated track record of designing and implementing successful training programs.
    • At least 5 years of experience in leadership and communication is necessary, demonstrating proficiency in collaborating with diverse teams.
    • Previous experience in the QSR industry or similar fast-paced environments is highly desirable and will be considered a strong asset.
    • Proven capability in assessing training needs, formulating learning strategies, and evaluating program efficacy.
    • Strong knowledge of instructional design principles, adult learning theory, and familiarity with emerging trends in learning technologies.
    • Medical, Dental, Vision, Supplemental Insurances,401k, and 3 weeks vacation.
    • Executive bonus plan.
    • Shipley Do-Nuts is an equal opportunity employer EOE.

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