- Provides emergency service, preventive maintenance, and updates at customer facilities
- Responsible for tracking and scheduling maintenance for assigned analyzers
- Installs instruments at customer facilities to ensure full functionality
- Provides onsite and remote support for all Stago Digital Products
- Documents repair information in accordance with company SOP
- Analyzes and troubleshoots instrument problems to ensure optimal operation
- Coordinates problem resolution with Field Support Group
- Communicates effectively between the customer and the company
- Demonstrates proper operations to end-users
- Manages company resources effectively
- Reviews service contract metrics to drive customer contract renewal
- Provides technical assistance and troubleshooting as required
- High School or GED required
- Associates Degree or Certificate from Technical School preferred
- Bachelor's degree from a 4-year college or university preferred
- 3 years of related experience required
- Valid Driver's License
- Ability to travel up to 75% overnight
- Knowledge of Database and Internet software
- Experience with Windows 10/7, NT, XP, and DOS
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Field Support Engineer - Philadelphia, United States - Stago
Description
JOB TITLE: Field Service Engineer at Diagnostica Stago
About the Company: Diagnostica Stago is a leading provider of instrumentation solutions focused on enhancing customer satisfaction and minimizing operational difficulties.
Summary: As a Field Service Engineer, you will be responsible for ensuring the proper installation and maintenance of instrumentation at customer facilities in the Greater Scranton/Wilkes Barre, PA area. Your role will involve providing emergency service, preventive maintenance, updates, and technical support to drive high levels of customer satisfaction.
Essential Duties & Responsibilities:
Education & Requirements:
Skills:
This job requires the individual to be fully vaccinated against COVID-19, as determined by customer requirements. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.