Donor Specialist - Oregon, United States - LifeShare

Description

Job Details

Job Location :
Alexandria - Alexandria, LA

Salary Range :
$ $14.00 Hourly

Description


POSITION SUMMARY:
Satisfactorily draws a unit of blood from a donor via venipuncture. Requires constant interaction and contact with donors, other phlebotomists, other Blood Center staff, and the general public. Phlebotomists may work under the immediate direction of a more senior-level phlebotomist.


ESSENTIAL DUTIES:

Interacts with prospective blood donors and other visitors, providing information about Center services and programs, answering questions about donor criteria and guiding prospective donors through the donation process.

Performs procedures associated with the collection of blood or blood components from various donor categories; includes obtaining demographic information and medical history, performing mini-physical examination, venipunctures and observing for donor reactions.

Administers post venipuncture care to donors, ranging from serving refreshments to caring for donors who may have any type of reaction related to the blood donation process.

Prepares for Center activities or blood drives, which includes restocking supplies; packing, lifting, carrying, loading/unloading equipment, setting up supplies and equipment, lifting/carrying portable donor beds and other equipment.

Follows all policies and procedures issued by the Blood Center, regulatory requirements (e.g., FDA, OSHA, AABB) and complies with good manufacturing practices (cGMP).

Participates in various meetings, such as in-service training, continuing education programs, staff meetings, and safety meetings.

Maintains, organizes and cleans functional work area, equipment and vehicles, reporting malfunctioning equipment or vehicles to supervisor.

Makes routine decisions pertaining to work duties as permitted under policies and procedures, referring to the supervisor any issues which could possibly harm a donor or employee, cause adverse opinions of the Center or the Company, or interfere with the operations of the department or Center.

Meets and exceeds customer expectations and adheres to established quality practices while seeking to continually improve work performance.

Models LifeShare's mission and values, integrating them into daily decisions, behaviors and actions.

Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.


OTHER DUTIES AND RESPONSIBILITIES:
May perform quality control procedures to determine acceptability of equipment and/or supplies

May enter and retrieve donor information into computer system, as required

Recruits and telerecruits donors

May occasionally be required to drive a Company passenger vehicle to and from mobile blood drives or other centers for training

Performs other duties as may be assigned.

KNOWLEDGE / SKILLS /


ABILITIES:
High school diploma or equivalent.

Must possess a Real ID compliant form of identification for access to DoD installations and federal facilities for mobile blood drives.

Satisfactorily complete in-house Donor Services Training Program and proficiency checks within first 90 days of employment.

Must be dependable, punctual and have effective communication skills.

Must demonstrate a positive approach toward donors and other staff members, acting in a highly professional manner at all times.

Must be able to maintain confidentiality of donor information at all times.

ADDITIONAL DUTIES,


RESPONSIBLITIES AND QUALIFICATIONS:

LEVEL II SPECIALIST:
All of the above, plus

Utilizes automated collections equipment to satisfactorily draw a unit of blood from a donor.

May provide guidance and direction to junior phlebotomists.

Meet or exceed all position competencies and departmental quality standards.

Must have successfully completed training on automated collections equipment.


LEVEL III SPECIALIST:
All of the above, plus

Assumes responsibility of Team Lead, supervising mobile operations as assigned, either independently or collaboratively; ensures all reports and forms are completed accurately.

Performs departmental record control responsibilities to include review, corrective action and organization.

Routinely drives a mid-sized bus or van to transport team members, equipment and supplies to and from remote worksites.

Requires satisfactory completion of team leader training modules and technical and behavioral competency assessment.

Requires completion of in-house driver training program.

Must possess a valid driver's license issued by the state in which you reside and be insurable by our commercial auto insurance carrier; generally this means:

At least 5 years of licensed driving history, and

No DUI/DWI in the past 5 years, and

At least age 25 with no more than 2 moving violations in the past 3 years, OR

At least age 24 with no more than 2 minor violations or 1 minor moving and 1 at fault accident in the past 3 years, OR

At least age 22 with no more than 1 violation in the past 3 years, OR

At least age 21 with a clean driving record

Must possess current CPR certification or satisfactorily complete a Company-approved adult CPR/First Aid Course within the first 3 months in the role; must maintain the certification.

LEVEL IV SPECIALIST:
All of the above, plus

Provides supervision of blood collection activities, as delegated by the Blood Collection Manager, to ensure the satisfactory draw of a unit of blood from a donor.

Acts as a functional lead and makes decisions relative to scheduling, safety issues, company policies, and public relations

Knowledgeable in all collection methods and be able to manage collection events.

Requires at least 6 months of experience as a Team Leader; meet or exceed all position competencies and departmental quality standards.

MOBILE:

Routinely drives a Company vehicle as necessary, including a donor coach/bus, to transport team members, equipment and supplies; ensures safe operation in compliance with all Company policies, procedures and state driving laws; reports any accidents or violations to supervisor immediately.

May provide routine vehicle maintenance, such as fueling, inspecting fluid levels, condition of tires, belts, lights, etc.; makes minor repairs necessary to ensure safe operation at all times; reports major repairs or maintenance needed to supervisor when noted

Requires a valid Class C commercial drivers license (CDL)


CORE COMPETENCIES:
Customer Service

We make every decision and measure every outcome based on how well it serves our customers, both internal and external.

Coaching

We are committed to continuous investment in the personal and professional growth of our team members; we also ask our employees to actively take responsibility for their own self-development.

Communication

We communicate directly, honestly and respectfully, informing our teams and sharing feedback at all levels.

Qualifications
KNOWLEDGE / SKILLS /


ABILITIES:
High school diploma or equivalent.

Satisfactorily complete in-house Donor Services Training Program and proficiency checks within first 90 days of employment.

Must satisfactorily complete a Company-approved adult CPR/First Aid Course within the first 6 months of employment or possess current CPR certification; must maintain the certification.

Knowledgeable in all collection methods and be able to manage collection events.

Must be dependable, punctual and have effective communication skills.

Must demonstrate a positive approach toward donors and other staff members, acting in a highly professional manner at all times.

Must be able to maintain confidentiality of donor information at all times.

PHYSICAL DEMANDS / WORKING CONDITIONS /


ENVIRONMENT:
Work may be performed in center, in mobile unit or at remote worksites.

Must be able to lift equipment, such as portable donor beds, boxes of donor blood, and supplies up to 35 lbs., unassisted.

Must be able to perform duties requiring standing or bending for long periods of time without relief.

Must be able to work irregular hours, often in excess of 8 hours per day, and week-ends.

Must be able to work with needles, scissors, blood bags, human blood and collection equipment and deal with stressful situations.

Work involves potential exposure to infectious diseases from blood and blood products.

May require operation of a Company vehicle for travel to blood drives; must possess a valid driver's license and be insurable by our commercial auto insurance carrier.

The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification.

It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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