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Director of Operations - Nashville, United States - Fraport
Description
Reports to:
Vice President of Operations
Direct Reports:
Operations Managers
Job Purpose
Leads and directs the operational execution of, and provides strategic support for, a complex airport concessions program management.
Job Summary
The Director of Operations performs advanced professional work and oversight for the day-to-day management and development of a comprehensive airport concessions program.
This role leads operations, revenue management, team leadership, tenant management, airport client relationship management, security coordination, development, community relations, marketing and communications.
Work requires knowledge, understanding, and application of property administration and contract compliance, logistics coordination, budget forecasting, project management, and retail/food and beverage operations.
The work requires the ability to exercise sound judgement, negotiate, problem solve, and lead the implementation of innovative customer-centric programs.
Position requires the ability to evaluate and establish procedures, practices, and standards to drive operational results and improvements, often with minimal supervision.
The work is performed in a fast-paced, dynamic airport terminal environment and requires regular communications and meetings with prospective tenants and business partners.
Key Job ResponsibilitiesHires, leads and directs Operations teams performance, activities, and development.
Provides strategic planning to support program growth, productivity, and increase EBITDA.
Acts as liaison between subtenant and the client to address subtenant issues.
Identifies and analyzes concession development opportunities.
Builds positive, collaborative relationships with new and existing clients, contractors, vendors subtenants, and community groups.
Ensures program facility compliance with Fraport, Airport and TSA security directives and requirements; provides guidance to subtenant employees to ensure compliance with same.
Collaborative involvement in development and construction projects including design, review process, construction, inspection, and closeout.Maintains a functional understanding of revenue, O&M, capital, and forecasting budgets and participates in related exercises.
Serves as strategic bench strength for the Vice President of Operations role and can provide total program oversight and management in VP absence.
Key Job FunctionsLeads and manages the activities and professional development of the Operations team.
Oversees all aspects of subtenant activities for operational compliance with Master Lease and Sublease requirements: I.e., customer service, cleanliness, security, code compliance, safety, hours of operations, street pricing.
Creates operating procedures as necessary to ensure the efficient and safe operation of the program and the subtenants' premises.Drives program performance analysis discussions with team, subtenants, client and leadership.
Assists in leasing decisions by evaluating new concepts, program needs and new deals for sales and revenue growth.
Serves as mentor for peers and example of organizational Operations leadership.
Performs subtenant unit inspections with and without Operations team members to ensure consistent compliance with all sublease obligations.
Oversees Common Area Maintenance, Distribution, annual refurbishments, and marketing expenditures/contracts.
Coordinates with legal counsel to ensure compliance with contractual and regulatory obligations.
Analyzes airport market and customer segment for potential revenue growth and marketing opportunities.
Manages and negotiates with third party vendors, consultants and contractors engaged to meet leasing and property development objectives.
Facilitates meetings with airport client; presents compelling, professional operational and financial presentations.
Utilizes sound, intelligent fiscal forecasting methods, identifying ways to reduce expenses and improve fiscal accountability.
Engages with architectural and engineering firms, in coordination with Construction team, to create and implement shared Airport/Fraport design vision and coordinates Fraport design drawings, including Leasing Plans, Lease Outline Drawings, Project Drawings, etc.
Performs other related duties as required.Required Job Competencies
Proficiency in Microsoft Office, including Outlook, Excel, PowerPoint, and Word
Knowledge of real property leasing, management, and development.
Customer service skills.
Advanced professional acumen.
Ability to identify and assist in resolving customer challenges.
Ability to make compelling presentations to groups.
Knowledge of the local and regional economic market.
Strong project management skills.
Ability to network and build strategic relationships with new and existing clients/tenants.
Ability to work independently and in a team environment.
Ability to multi-task and prioritize so that deadlines are met timely and accurately.
Strong performance management skills.
Required "Soft-Skill"
Competencies
Negotiating skills.
Strategic thinking skills.
Ability to communicate effectively both verbally and in writing.
Organized and detail oriented.
Flexible and adaptable.
Willingness to cross-train on major functions.
Required Education & Experience
Bachelor's degree in Business Administration, Marketing, Aviation Management, Real Estate, Property Management, or related field and
7 years' experience in progressive operations leadership in related industry
Preferred Education & Experience
Retail leasing/property management and or restaurant development experience
Licenses & Certifications
Must be able to obtain and maintain airport Security Identification Display Area (SIDA) badge.
Driver's License may be required and must be maintained.
Physical Demands
Moving from one work location to another, including within a large airport terminal
Sitting or standing at a workstation for extended periods of time.
May involve lifting objects weighing up to 15 pounds.
Must be able to perform the physical requirements of the position with or without reasonable accommodation.
Work Location
Airport:
Nashville International Airport
Work may require travel up to 10% to USA airport locations, events, conferences, meetings, etc.
Fraport USA may require the employee, as a condition of employment, to relocate to a different city to support Fraport USA's current and future airport operations.
A candidate's ability and willingness to relocate will be strongly considered with other qualification factors in development and promotion decisions.
Work ScheduleCore work schedule is Monday – Friday 8:30am – 5:00pm; however, workload and client demands may necessitate additional and/or alternate hours to include evenings, early morning, and weekends.
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