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    Site Reliability Engineering - Phoenix, United States - DVI Technologies

    DVI Technologies
    DVI Technologies Phoenix, United States

    1 week ago

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    Description

    Role:
    Technology Engineer/SRE

    Duration: 8 months


    Location:
    Phoenix, AZ- 2 days a week in office


    Shift:

    EST
    Training: 2-3 weeks will be 10 am - 7 pm
    EST

    Shift:

    EST
    Friday and Monday
    Saturday and Sunday


    RATE:
    40/hr

    Job Description

    Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position.

    SRE is a software engineering approach to PNC's SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks.

    Engineers' focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

    Responsibilities | SRE


    • Monitor systems and infrastructure to maintain operational and performance levels
    • Rotational on-call responsibilities
    • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
    • Anticipate potential problems before they become impacting and collaborate to determine solutions
    • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
    • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
    • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
    • Collaborate with Application/Infrastructure support engineers and operations teams
    • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
    Required Knowledge, Skills, and Abilities
    Possess a breadth and depth of technical and management knowledge
    Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

    Working knowledge across technology the following support areas:

    • Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
    • Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
    • Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
    • Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
    • Mainframes: JCL, CICS SYSPLEX
    • Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
    • Workflow and

    Knowledge Management:
    ServiceNow

    • Collaboration Tools: TrueSight, Jira, and Confluence
    • Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
    Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
    ITIL fundamentals

    • Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management
    Soft Skills


    • Adaptability to prioritize criticality to incoming incidents; high volume environment
    • Capable of balancing multiple projects
    • Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
    • Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
    • Strong skills addressing production critical incidents
    • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
    • Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
    • Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
    Education / Experience
    Bachelor's degree in Engineering, Computer Science, or related field required (or equivalent experience
    2 years experience supporting a large enterprise center

    Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automateNoPossess a breadth and depth of technical and management knowledgeNo
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