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    Site Reliability Engineering - Phoenix, United States - DVI Technologies

    DVI Technologies
    DVI Technologies Phoenix, United States

    3 weeks ago

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    Description

    Role: Technology Engineer/SRE

    Duration: 8 months

    Location: Phoenix, AZ- 2 days a week in office

    Shift: EST

    Training: 2-3 weeks will be 10 am - 7 pm EST

    Shift: EST

    Friday and Monday

    Saturday and Sunday

    RATE: 40/hr

    Job Description

    Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to PNCs SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

    Responsibilities | SRE

    Monitor systems and infrastructure to maintain operational and performance levels

    Rotational on-call responsibilities

    Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents

    Anticipate potential problems before they become impacting and collaborate to determine solutions

    Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution

    Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction

    Build automation to manage the SRC operations and eliminate/minimize manual functions and toil

    Collaborate with Application/Infrastructure support engineers and operations teams

    Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

    Required Knowledge, Skills, and Abilities

    Possess a breadth and depth of technical and management knowledge

    Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

    Working knowledge across technology the following support areas:

    Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

    Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

    Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

    Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

    Mainframes: JCL, CICS SYSPLEX

    Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

    Workflow and Knowledge Management: ServiceNow

    Collaboration Tools: TrueSight, Jira, and Confluence

    Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

    Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

    ITIL fundamentals

    Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

    Soft Skills

    Adaptability to prioritize criticality to incoming incidents; high volume environment

    Capable of balancing multiple projects

    Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures

    Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges

    Strong skills addressing production critical incidents

    Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

    Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

    Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion

    Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

    Education / Experience

    Bachelors degree in Engineering, Computer Science, or related field required (or equivalent experience

    2 years experience supporting a large enterprise center

    Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automateNoPossess a breadth and depth of technical and management knowledgeNo

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