Help Desk Specialist - Springfield, United States - Ascension Federal Services Inc.

Ascension Federal Services Inc.

Verified Company

Springfield, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Help Desk Specialist:

Location:

Springfield
, VA, 20598:

Clearance:
TS/SCI
**The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

Responsibilities:

Troubleshoot and resolve technical problems related to software, hardware, and network issues.
Document issues and resolutions in a help desk ticketing system.
Escalate complex problems to higherlevel support teams.
Assist with the installation, configuration, and maintenance of hardware and software.
Provide training and guidance to endusers on software and hardware usage.
Perform other related duties as assigned.

Requirements:

Bachelor's degree in Computer Science or related field
3+ years of experience in a help desk or technical support role
Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
Excellent communication and customer service skills
Ability to work independently and in a team environment.
Strong problemsolving and analytical skills
Ability to prioritize and manage multiple tasks and projects.

Benefits: