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Bilingual Spanish Associate Customer Service Representative - Irving, United States - Wells Fargo
Description
**Bilingual Spanish Associate Customer Service Representative**
Location: Irving, Texas **Job ID** R **About this role:**
Wells Fargo is seeking a Bilingual Spanish Associate Customer Service Representative in CSBB Operations. Learn more about the career areas and lines of business at
****In this role, you will:****
Support customers with inquiries on financial products and services
Identify ways to improve customer experience within established procedures
Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
Receive direction from customer service supervisor
Escalate questions and issues to more experienced representatives
Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns
****Required Qualifications, US:****
BILINGUAL (SPANISH), 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
****Desired Qualifications:****
Attention to Detail
Type and Talk at the same time
Active Listening Skills
Call Center Experience
**Job Expectations:**
Must take and pass required Spanish language assessment
Bilingual speaking proficiency in Spanish/English
Schedule shift will be between 7am - 9pm CST. Training: M-F 8a-5p for 5 to 6 weeks. Schedule will be provided during final week of training.
Location: 6061 N State Hwy 161 IRVING, TX 75038
Pay: $20+/HR + BENEFITS
BILINGUAL (SPANISH) required
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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