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    Pharmacy Customer Service Representative - Irving, United States - CornerStone Staffing

    CornerStone Staffing background
    Temp
    Description

    CornerStone Staffing is seeking a detail-oriented and proactive Pharmacy Customer Service Representative for a role based in Irving, TX.

    Location: Irving, TX

    Pay: $ 18.50/hr

    Schedule: Mon-Fri (9:00am 6pm) | Once fully trained, role will be hybrid (1 day in office / 4 days remote) | Must be okay to work OT during the week (extended shift hours)

    Job Description:

    • Enter and process new prescriptions into the pharmacy computer system where permitted by pharmacy regulation, and only at the direction of the supervising pharmacist after their review of the prescription in accordance with our company policy and procedures
    • Process prescription refills to include: refill confirmation when appropriate, review pending refills with the supervising pharmacist, generate refill documentation and process third party claims adjudication
    • Verifies patient information and proper physician authorization
    • Checks all orders for insurance approval
    • Phone support calling doctor s offices and patients
    • Show initiative and take an enthusiastic proactive approach to work
    • Exhibit sense of urgency and superb multi-tasking skills
    • Checks all orders for completeness of information
    • Follow all applicable government regulations including HIPAA
    • Lift 40 pounds in case support needed in fulfillment
    • Other tasks as assigned by Management
    • Accurately process all orders in a timely manner

    Qualifications / Requirements:

    • High school graduate or equivalent
    • Data Entry skills testing - must test at 35wpm or higher
    • 1-2 years of Healthcare Customer Service / Call Center exp


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