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Operations Supervisor - Olympia, United States - Timberland Regional Library
Description
Salary:
See Position DescriptionLocation : Aberdeen, WAJob
Type:
Full-time
Job Number: 24-020Department: Aberdeen
Opening Date: 05/14/2024
Closing Date: 5/27/2024 11:59 PM PacificThe Aberdeen Timberland Library is seeking a candidate to fill the role of Operations Supervisor.
Our ideal candidate is meticulously organized, adept at multitasking, and excels in communication. They possess a keen eye for detail, ensuring seamless coordination of book check outs, returns, and hold requests. Their customer service skills are excellent, fostering positive interactions with patrons and addressing concerns promptly. Tech-savvy, they can navigate library software effortlessly, optimizing efficiency. They demonstrate leadership by guiding library assistant staff effectively and fostering a collaborative environment. Adaptable and proactive, they anticipate challenges and implement solutions swiftly. Above all, they embody professionalism, maintaining confidentiality and upholding Timberland Regional library policies with integrity.Under limited supervision, the Operations Supervisor plans, coordinates, and oversees the circulation and information services activities and personnel for an assigned area of focus in an assigned library facility within the Timberland Regional Library.
Participates, as a leader, in district-wide circulation and customer service projects and initiatives. This position reports to a Library Manager, and is responsible for the supervision of Library Assistants and Pages. The Operations Supervisor works collaboratively with other department leads in assigned branch and district-wide.Schedule:
Full-Time, 40 hours per week (1.0 FTE)
Type:
This regular position is FLSA non-exempt
Bargaining Unit:
AFSCME Local 3758-S
Starting Pay:
The full pay range for this position is $ $39.98per hour.
Employees new to Timberland Regional Library typically start at step 1, 2 or 3 of the pay range, depending upon qualification.
The Timberland Regional Library offers a Bilingual Pay Incentive for demonstrated fluency in the following languages:Spanish/Spanish Creole, American Sign Language, and in Thurston County onlyKorean and Vietnamese.
Examples of Duties & Responsibilities Class specifications are intended to provide a descriptive list illustrative of the range of duties performed by employees in the class.
The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
May be assigned any of the following duties:
Coordinates circulation and information services functions for area of assignment and assists in ensuring the timely and efficient flow of library materials and delivery of high quality service to patrons.
Hires, supervises, directs, and monitors the performance of assigned library personnel and volunteers including preparing employee work schedules and ensuring staff compliance with TRL's policies and procedures.
Develops and implements circulation and customer service plans, policies, and procedures; establishes and communicates departmental priorities and expectations.Reviews and evaluates departmental policies and work methods; implements changes necessary to improve customer service and operational efficiency.
Troubleshoots and supervises the maintenance of library computer systems and equipment. Monitors and maintains departmental supply inventories.
Coordinates and provides training to personnel regarding reference, reader's advisory service, and circulation policies, procedures, and work methods. Provides recommendations and assists in developing and implementing circulation and customer service goals, policies, and procedures.
Responds to and resolves disruptive patron incidents and issues impacting library and patron services.
Participates in Circulation Working Groups and other circulation or customer service related working groups.
Performs any of the duties of a Library Assistant or Page, as needed.
Performs other duties as assigned or required.
Education & Experience Associates degree in a related field and a minimum of three years of customer services experience, (including Circulation experience) and two years of supervisory experience; OR any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
Licenses, Certifications, and Special Requirements:
A valid Washington State Driver's License.
Must pass and maintain a criminal background check.
The ability to work evenings and weekends and to adapt to schedule changes on short notice.
How to Apply:
Complete Application
Please note:
Failure to follow the application instructions above may lead to disqualification.
Knowledge, Skills & AbilitiesEmployees are expected to perform or possess the following:
Knowledge of principles, methods, procedures, and classification systems for public Library circulation services.
Knowledge of Federal and state laws, regulations, and standards governing copyrights of library materials.
Knowledge of public library operations and services; circulation principles, practices and procedures; and library computer systems, databases and software.
Maintaining confidential data with scrutiny, judgment, and care.
Knowledge of principles and techniques of effective supervision, training and performance evaluation practices.
Knowledge of customer service standards and procedures.
Knowledge of visual merchandising principles.
Knowledge of branch and TRL goals and requirements.
Strong time management skills and basic math and cash-handling techniques.
Ability to plan, organize, supervise and evaluate work of assigned staff.
Ability to provide effective training in circulation procedures.
Ability to make decisions and exercise sound judgment.
Critical thinking and problem solving in meeting the needs of customers.
Ability to work independently and innovatively in a variety of situations and be flexible and adaptable to change.
Ability to analyze data, processes, and procedures, and develop meaningful reports and recommendations based on the analysis.
Required Skill In:
Employees are expected to demonstrate the following qualities at all times:Establish and maintain effective working relationships with internal staff, outside organizations, and the general public.
Positively reflect TRL's mission, vision, and values to the staff and public.Effective organizational and time management skills, including the ability to multitask, manage multiple projects at the same time and adapt to changing priorities to meet demands of the department.
Communicate effectively verbally and in writing.Demonstrate quality customer service to serve as an adequate resource to employees.
Exhibit reliability and dependability. Demonstrate punctuality and regular and consistent attendance. Demonstrate a positive attitude and flexibility.
Work well with others, show respect, contribute to the team.
Demonstrate library values of service, integrity, collaboration and community focus.
Demonstrate leadership in handling multiple tasks.
Required Technology Skills:
Use of office equipment, including but not limited to Personal Computer and related software packages to perform advanced analysis, information retrieval and tracking.
Microsoft Office Suite skills (e.g.
, Outlook, Word, Excel) to satisfactorily complete job responsibilitiesDesired Technology Skills:
SharePointPhysical and
Environmental Conditions:
Work is performed in a standard office environment, as well as a library environment and involves regular contact with the public.
Subject to sitting, standing, walking, bending, reaching and lifting objects up to 40 pounds.Must be able to push/pull library carts and lift/carry library materials.
May be exposed to potentially intimidating and/or unreceptive members of the public.
Timberland Regional Library is an intercounty public library system whose service area spans from the Pacific Coast of Southwest Washington to the Foothills of Mount Rainier, and from the Hood Canal to the mouth of the Columbia River.
We serve more than 500,000 rural and urban residents through our network of 29 community libraries, 1 public kiosk and 1 cooperative library center, and strive to provide excellent service to any and all who seek us out.
Our mission is to welcome everyone to a vibrant world of possibilities, connect people places and ideas, and evolve to meet the needs of our communities.
We offer competitive salaries with a full suite of benefits for regular employees hired at .50 FTE and above:
Medical
Flexible Benefits Savings Plans, Available Health Savings Account Participation in the Washington State Public Employees Retirement System (PERS) (City, County, and State Employees may be able to roll over service credit years upon hire.) Deferred Compensation Plan Paid Sick Leave, Vacation Leave and 12 Paid Holidays plus 2 Personal Holidays01 What library service or resource do you find most enjoyable? If you were to recommend it to a family member or friend, how would you persuade them to give it a try? 02 Can you describe a memorable interaction you've had with library staff or patrons, and how it influenced your perception of libraries? 03 How do you envision contributing to our library's mission and serving our diverse community of patrons? 04 Do you have experience providing services to members of the community belonging to marginalized and underserved groups? If yes, please describe your experience.
05 Do you have experience working on a frontline customer service team in a busy environment? If yes, please describe your experience.
06 Do you have experience helping customers troubleshoot basic software and website issues? If yes, please describe your experience. Required Question
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