Patient Experience Advocate - Anaheim, United States - KPC GLOBAL MEDICAL CENTERS INC.

KPC GLOBAL MEDICAL CENTERS INC.

Verified Company

Anaheim, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SUMMARY

The Patient Experience Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting.

The role is responsible for assisting patients in navigating the complexities of the healthcare system and to facilitate the implementation and monitoring of processes and standards related to the improvement of the patient's experience.

This includes performing tasks that support the organization, coordination, and implementation of the hospital's service excellence and recovery programs including, but not limited to monitoring and reporting of patient complaints and grievances, implementation of improvement projects specific to patient advocacy and experience, and providing ongoing management of relationships between internal and external customers.

REQUIREMENTS

Associate Degree in a healthcare related field such as Health Administration, Bachelor's degree or Board Certified Patient Advocate (BCPA) credential preferred
Two or more years of experience in a healthcare related environment
Knowledge in medical terminology, patients' rights, service recovery & excellence, and customer service
Excellent project & time management, written and verbal customer service skills, and a strong attention to detail required
Proficiency in Microsoft Office Programs and with handling multiline telecommunications systems and electronic documentation software required; Experience with database and visual processor programs preferred
Demonstrated ability to communicate with a diverse consumer population and all levels of a complex organization; Fluency in languages other than English desired
Demonstrated ability to offer emotional support and sympathy along with a passion for the wellbeing of patients
Organizational, decisionmaking, and problemsolving abilities with the ability to work independently or on a team
Capability to maintain and respect confidentiality and HIPAA guidelines