- Analyze users' requests for printers, software and hardware. Provide a recommendation that will allow compatibility and integration with company strategies. Work with vendors to obtain quotes and IT purchasing coordinator to place orders.
- Create and maintain technical documentation, instructions and other troubleshooting guides to ensure efficient planning and execution.
- Ensure company software license compliance. Work with local management to remediate non-compliant software.
- Provide support for remote system access, including VPN and remote desktop connections.
- Monitor local server performance and backup status; resolve issues when needed.
- Monitor OS and software patch compliance.
- Activate network user accounts and mailboxes. Provide access to appropriate file server directories.
- Meets with personnel from user departments in order to determine needs, scope, and priorities of computer systems. Assist departments to develop projects and provide specific systems information requirements.
- Assists helpdesk staff in completing work tickets as needed or requested.
- Facilitate laptop hardware and software training for new users as requested.
- Review maintenance and service contracts for IT equipment. Work with vendors to ensure renewals are processed.
- Support in-house applications.
- Provide remote support to users and respond to after-hours support requests.
- Four-year college degree in business or computer science, or equivalent broad training or work experience.
- A+ and Network+ certifications strongly preferred.
- Azure / Cloud experience, AVD / VM creation preferred.
- Experience with Mac hardware desired.
- 5 - 7 years related experience in computer operations and/or technical support.
- Typing Skills - 40 words per minute (wpm).
- Command of the English language (speaking, reading - writing).
- Opportunity to make a difference in a rapidly growing company.
- You will be challenged and encouraged to broaden your skills.
- Direct exposure to Executive leadership team.
- Great health benefits, PTO, and holiday policies
- Casual and flexible work environment
-
Desktop Support Analyst
2 weeks ago
TEKsystems Crystal, United States ContractDescription: · Working onsite in Brooklyn Park, MN - Provide technical leadership as part of a team of two for IT Analysts supporting the Office with focus on Factory Applications and Factory Application Development. Support the Brooklyn Park Factory floor through hands on troub ...
-
Desktop Support Analyst
6 days ago
TEKsystems Crystal, United States ContractDescription: · Essential Job Functions · • Triage user issues and requests. · • Respond to help desk tickets, telephone calls, email, and walk-up requests for support · • Manage the tickets in the Help Desk ticketing system · • Identify, research, and resolve IT problems · • Tr ...
-
Tech Support Analyst
4 weeks ago
Follett School Solutions McHenry, United States Regular, Full time· Position Overview: · The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excelle ...
-
IT Support Analyst
3 weeks ago
CompuNet Clinical Laboratories Moraine, United StatesThe mission of CompuNet Clinical Laboratories is to be your trusted laboratory partner...Every patient. Every result. Every time. Our Vision at CompuNet Clinical Laboratories is to be the medical laboratory of choice. · Having served healthcare providers throughout Southwest Ohi ...
-
Customer Support Analyst
4 days ago
Zurich Insurance Company Schaumburg, United States Full timeZurich is currently hiring a Customer Support Analyst I to join their Application Support Center team. The successful candidate will provide first level support services to internal customers related to an application/ set of applications. Identifies basic application, rating, co ...
-
Desktop Support Analyst
1 week ago
Medix Technology Darien, United StatesJob Overview: The Desktop Support Analyst serves as the primary contact for investigating and resolving software and hardware issues for computer users at our two Wisconsin locations: Darien (primary) and Beloit. This role provides support to over end users across these sites, ma ...
-
Customer Support Analyst
1 hour ago
Zurich NA Schaumburg, United StatesCustomer Support Analyst · 113796 · Zurich is currently hiring a Customer Support Analyst I to join their Application Support Center team. The successful candidate will provide first level support services to internal customers related to an application/ set of applications. Iden ...
-
Customer Support Analyst
1 day ago
Zurich Insurance Group Schaumburg, United StatesZurich is currently hiring a Customer Support Analyst I to join their Application Support Center team. The successful candidate will provide first level support services to internal customers related to an application/ set of applications. Identifies basic application, rating, co ...
-
Clinical Support Analyst
2 weeks ago
Lake County IL Waukegan, United StatesGeneral Description · The Clinical Support Analyst is a valuable member of our Clinical Compliance team who provides programmatic support through gathering, reporting, and analyzing data and information about our contract laboratory, 340B program, and pharmaceutical manufacturer ...
-
Desktop Support Analyst
3 weeks ago
TEKsystems Elkhorn, United States Contract to Regular: · This role requires someone that has great customer service skills and can be self directed, manage their time working between the different departments. Ticketing systems they will be using is Track it. They are a Windows shop, They are implementing O365 and Teams, knowledge ...
-
IT Support Analyst
5 days ago
Innova Solutions Deerfield, IL, United StatesInnova Solutions is immediately hiring for a Technical Analyst · Position Type: Contract · Partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities · Assist in the development of team success metrics and implement ...
-
Support Analyst
2 weeks ago
Sciprex Schaumburg, United StatesTitle: Support Analyst · Location: Schaumberg, IL (100% onsite) · Role Type: 3-6 Months client contract to hire · Role · Allocates resources and provides teams with necessary tools to address impediments. · Establishes and maintains a support schedule that covers 24/7/365 sup ...
-
Payroll Tax Support Analyst
2 weeks ago
PrismHR Rolling Meadows, United StatesJob Description · Job DescriptionWe are seeking a highly skilled and dedicated Payroll Tax Support Analyst to join our dynamic team in the payroll software industry. As a Payroll Tax Support Analyst, you will specialize in all aspects of payroll tax, providing expert guidance and ...
-
IT - Support Analyst
4 days ago
Ravago Americas Northbrook, United StatesPurpose · To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service. · Additionall ...
-
Application Support Analyst
3 weeks ago
Realign LLC Elk Grove Village, United StatesJob Type: Contract · Job Category: IT · Job Description · Job Title: Application Support Analyst · Job Summary: · The Application Support Analyst will provide technical support and assistance to end-users by resolving system issues and addressing software application queries. ...
-
Desktop Support Analyst
3 weeks ago
SolutionSavvy Schaumburg, United StatesTitle: L1/L2 Desktop Support Analyst · Location: Schaumburg, Illinois - Hybrid · Here's What You'll Do: · Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. · Provide remote support over the phon ...
-
Customer Support Analyst
1 week ago
Zurich North America Schaumburg, United States** Customer Support Analyst** · 84208 · Zurich is currently hiring a Customer Support Analyst to join their team This role provides first level telephone and electronic support services to internal & external customers related to general inquiries; including policy questions, c ...
-
IT Support Analyst I
4 weeks ago
Navia Benefit Solutions, Inc. Moraine, United StatesThis position is FT in-office M-F 8-5pm · This positions pays $45K-$55K annually · Position Summary · The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopen ...
-
Desktop Support Analyst
2 weeks ago
SMART CALIBER TECHNOLOGY Schaumburg, United StatesJob Description · Job DescriptionPosition: Desktop Support Analyst · Duration: 6- 12 months (extendable) · Location: Schaumburg, IL (Onsite) · Shift: Flexible to work from 1 pm to 10 pm Central time · Here's What You'll Do: · Provide exceptional customer service at the walkup se ...
-
Technology Support Analyst
1 week ago
Abbott Green Oaks, United StatesJob Description · Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and bra ...
Lead Desktop Support Analyst - McHenry, United States - Follett School Solutions
Description
Our Story:
Since 1873, educators have trusted Follett as a partner in the mission to build confident, independent, and well-rounded students.
For administrators, Follett-powered technology can help you track investments, maximize resources, and tap into student data. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. For teachers, the Follett universe of materials includes curated, standards-aligned, and customizable tools, plus an extensive selection of the book's kids want to read.
From content to technology, Follett helps educators unlock potential in more than 45 million students worldwide
Position Summary:
Documents policy and procedures for IT Support Services and resolves escalation for PC technicians for complex troubleshooting. Oversees inventory of all computer equipment and notifies managers of any shortages. Configures, installs, modifies, and repairs personal computers and peripherals. Installs software and checks it to ensure the device is performing according to user specifications before shipping or installing new equipment. Appraises defective equipment for repair or replacement and troubleshoots computers coming in from the field for repair. Maintains equipment for FSS. Answers System support phone and logs service requests in the work ticket tracking system.
Responsibilities:
Install, configure, maintain - repair
Customer service - support
Projects
Qualifications:
What Sets Us Apart:
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
