Receptionist - Los Angeles, United States - Valley Village Care Center

Valley Village Care Center

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The receptionist serves as the initial point of contact for everyone entering the facility. Responsibilities include greeting visitors,

Answering telephones and directing callers to the appropriate party, and assisting with general administrative support functions

of facility. It is a FT position M-F 7:00AM-3:00PM.

DUTIES AND RESPONSIBILITIES
Demonstrates commitment to the company's mission, values, and standards of ethical behavior

Models a positive and professional image that emulates the organization's mission and encourages a spirit of

cooperation with co-workers. Provides assistance to co-workers and promotes teamwork by sharing information useful

to achieving desired results.

Ensures that all residents are treated fairly, with kindness, dignity, and respect, and their rights are protected at all times

Respect and uphold all residents' personal and property rights whenever carrying out duties, including knocking

Before entering a resident's room

Complies with all company and departmental policies and procedures.
As the initial point of contact for the facility, both in person and telephonically, creates a positive, professional, caring first

impression.

Greets and assists visitors in a friendly and professional manner.
Answers telephone, determines nature of call and routes calls appropriately and expeditiously.
Receives inquiries and releases information in accordance with established policies and procedures.
May maintain a current list of residents by name and room number, emergency phone numbers of on-call personnel,

Department extensions, key personnel, etc.

May maintain a current listing of residents who may not receive phone calls due to their condition and refers such calls to charge nurse.

Receives requests from within the facility and locates personnel through the paging system.
Gives directions and information to visitors, guests, residents, etc.
Reports suspicious persons and information to the supervisor immediately.
Ensures guests abide by existing rules and refuse admission to persons directed.

May perform one or more of the following duties and responsibilities:

Ensures outgoing mail is ready for pick up at designated times
Sorts, distributes and routes incoming mail to appropriate residents, departments, and or personnel
Distributes paychecks
Prepares correspondence, reports, statements, minutes of meetings, agendas, etc
Maintains files and other records
Prepares and sends statements, letters and or other correspondence to residents, family members, etc.
Arranges for meetings, conferences, etc.

Makes business trip arrangements as requested

Performs unscheduled administrative tasks as directed

Maintains the correct and complete inventory of office supplies.

Receive checks, prepare deposits, and take deposits to the bank.
Maybe cross-trained in Admissions, Payroll and Accounts Payable functions and provide backup in these areas.
Reports the following in accordance with established facility procedures and regulatory standards: accidents and

incidents; resident grievances, complaints, allegations of resident abuse and/or misappropriation of resident property; occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals; concerns and suspected incidences of non-compliance including but not limited to hazardous conditions and equipment.

Adheres to state and federal regulations and company policies and procedures; HIPAA confidentiality standards of resident and facility information; Infection Control, Universal Precautions, OSHA and safety standards; and established

Safety precautions and regulations (including the use of mechanical lifts when lifting or moving heavy individuals or objects)

in the performance of tasks and the use of equipment and supplies.

Maintains a safe and clean work area.
Attends orientation, in-services, and meetings as required. Participates in OSHA and CDC in-service training programs

for hazardous communication, TB management, and bloodborne pathogens standard. May participate in workshops

and seminars to stay current with changes in the field and maintain professional status.

Takes responsibility for staying updated on new regulations, best practices, and internal policies and procedures.
Demonstrates knowledge of the facility and departmental quality improvement activities. Recommends to supervisor any

equipment and supplies needed for the department as well as any departmental improvements.

Utilizes most efficient, safe, and cost-effective techniques and methods, and uses supplies and equipment in most

Efficient manner to minimize waste.

Participates in and assists in departmental studies and projects as required.
May perform administrative duties such as completing forms, reports, etc., and submit to supervisor as necessary.
Performs other related duties as required.

The above listing of d