Service Technician - Tempe, United States - Primera
Description
The Service Technician supports our customers by installing and servicing flooring. They work diligently to provide the highest level of quality and service.PRIMARY DUTIES AND RESPONSIBILITIES:
- Serves existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems.
- Establishes service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests.
- Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
- Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
- Documents service and installation actions by completing forms, reports, logs, and records.
- Maintains customer confidence by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes operations and organization mission by completing related tasks as needed.
- Maintain company vehicle and provide monthly vehicle inspection reports.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- High school diploma or equivalent (GED)
- Excellent Troubleshooting skills
- Exercise sound judgment
- Excellent customer service skills
- Must be able to build and maintain strong client relationships
- Strong understanding of maintenance of equipment and materials
- Excellent reporting skills
- Strong focus on Quality
- Results Driven
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