- Responsible for the initial contact with patients. Provide support and guidance ensuring they have a clear understanding of the order/shipment process, equipment options, and available resources.
- Help patients navigate and understand their benefits information including financial responsibility.
- Provide education to patients regarding healthcare equipment, treatment plans, and benefits of therapy.
- Maintain accurate records of patient interactions, interventions, and outcomes while ensuring compliance with confidentiality and data protection regulations.
- You have a High School Diploma.
- You've acquired 3+ years of experience in a phone-based customer service position. Experience with Durable Medical Equipment (DME) or in healthcare is preferred.
- Your skills include proficiency with Microsoft Office applications, strong computer skills including data entry, detail orientation, and problem solving.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You're a have an excellent communicator (verbal/written), patient and empathetic, work well independently or as part of a team, and have a deep commitment to patient rights and wellbeing.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
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Patient Advocate - Minneapolis, United States - Philips
Description
Patient Advocate (Plymouth, MN)
This phone-based role provides support, guidance, and advocacy to ensure patients receive the highest quality care and have their needs met throughout their order process for RespirTech device.
Your role:
You're the right fit if:
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, MN.
#LI-PH1
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
