Client Onboarding Associate - Boston, United States - MaestroFS

MaestroFS

Verified Company

Boston, United States

15 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

Trove is an administrative financial services company that understands the complex needs of high-net-worth individuals, families and/or their organizations. Trove delivers an array of bespoke, day-to-day, financial solutions to the families and engagements it serves.

We have 5 office locations; Boston, MA, New York City, NY, Bryn Mawr, PA, Salt Lake City, UT, & Stamford, CT.

Through continued growth we have become the leading independent multi-family office in North America

Responsibilities:

Act as a client support project associate, handling tasks such as onboarding data, reconciling transactions, and assisting the onboarding team's requirements.
Serve as the key contact for onboarding tasks from an operational perspective, both internally and externally, ensuring the execution and adherence to onboarding timelines.
Assist Onboarding Managers in onboarding client relationships or manage the onboarding process for new relationships.
Troubleshoot operational challenges, investigate root causes, and implement solutions to prevent reoccurrence.
Take ownership of the setup of the asset tracking process, including real property, collectibles, investments, and other assets, with the preparation of relevant journal entries.
Demonstrate a proactive approach to information absorption, seamlessly integrating acquired knowledge into our existing systems.
Identify gaps and actively extrapolate missing details to ensure a comprehensive and integrated understanding, contributing to a cohesive and thorough organizational framework.
Respond to internal and external adhoc requests promptly.
Demonstrate outstanding attention to detail, efficiently perform and prioritize multiple tasks simultaneously, and consistently meet or exceed deadlines.
Utilize efficient documentation tools and platforms to meticulously capture and refine internal procedures, incorporating feedback loops and continuous improvement strategies to enhance operational efficiency and maintain alignment with organizational objectives.

Skills and Qualifications:

Minimum of an associate degree in accounting or related area
Bachelor's degree in accounting or related area preferred.
13 years prior accounting and or onboarding experience. client serviceorientated experience preferred.
Proactive problemsolving ability with a focus on foreseeing and resolving issues in a timely manner, continuously seeking ways to enhance task efficiency while keeping sight of the bigger picture in an entrepreneurial environment.
Commitment to accuracy and efficiency, with a collaborative mindset to strengthen the team through shared learning.
Skillful in posing insightful questions to stimulate dialogue and challenge existing concepts.
Demonstrates a detective mindset coupled with a thorough understanding of accounting principles, showcasing proficiency in effectively interpreting financial statements.
Extensive experience in reconciliations with the ability to rectify discrepancies.
Basic understanding of asset classes for brokerage accounts, alternative investments (private equity, hedge funds, etc.)
Familiar with basic estate documents: wills, POA's, trusts, living will, etc.
Strong proficiency in Microsoft Office Suite, especially Excel, SharePoint, OneNote, and Teams.
Experience working in and/or knowledge of family offices and high net worth individuals a plus
Strong working knowledge of Kantata preferred.