Maitre D' - Venice, United States - Coucou

Description

As a Maitre d', you will be responsible for ensuring exceptional guest experiences by overseeing the dining room operations and providing excellent customer service.

If you have a passion for hospitality and enjoy creating memorable dining experiences, we would love to hear from you.

• Welcome and greet guests in a warm and friendly manner
• Assist guests with seating arrangements and ensure their comfort
• Manage reservations and maintain an organized seating chart
• Coordinate with the kitchen staff to ensure timely food service
• Provide recommendations on menu items and answer any questions about the menu
• Handle guest inquiries, concerns, and complaints with professionalism and efficiency
• Maintain a clean and organized dining area
• Collaborate with the waitstaff to ensure smooth service flow
• Assist in training new staff members on service standards and procedures

• Previous experience in a similar role, preferably in a hotel or fine dining establishment
• Strong communication skills with the ability to effectively interact with guests and staff
• Excellent phone etiquette and customer service skills
• Knowledge of food service procedures and etiquette
• Familiarity with POS systems, preferably Aloha POS or similar software
• Ability to multitask and work in a fastpaced environment
• Strong organizational skills with attention to detail
• Ability to remain calm under pressure and handle difficult situations professionally