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    Computer Client Support Analyst - Oakland, United States - Sunrise Systems

    Sunrise Systems
    Sunrise Systems Oakland, United States

    1 week ago

    Default job background
    Description

    Duration: 12 Months

    Minimum Qualifications

    • High School Diploma or equivalent
    • 1 year of IT service/help desk operations experience
    • Complete service requests and troubleshoot computer and device problems via the telephone & web channels
    • Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
    • Strong client customer skills
    • Ability to learn quickly and transfer essential knowledge to team members
    • Capable analytical skills
    • Teamwork is essential
    • Strong communication skills
    • Demonstrates work quality and efficiency
    • Open and adaptable to change
    • Passion for safety

    Desired Qualifications

    • Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
    • 1 year of general customer service experience in retail, or call center sales or service role
    • IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
    • Qualitative and quantitative analytic & problem solving skills
    • Ability to learn new concepts quickly
    • Organizational skills
    • Advanced verbal and written communication skills
    • Proficient in Microsoft Excel and Word
    • Is able to work independently or as part of a team
    • Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
    • Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
    • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

    Regards,

    Murali Potugari

    |

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