Network Standards and Capacity Coordinator - Austin, United States - Central Texas Food Bank, Inc.

Central Texas Food Bank, Inc.
Central Texas Food Bank, Inc.
Verified Company
Austin, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Central Texas Food Bank

Central Texas Food Bank (CTFB) is a member of the Feeding America network and the leading domestic hunger relief organization serving 21 Counties throughout Central Texas with a facility based in Austin.

With a focus on strengthening the food system and addressing the root causes of hunger and poverty, the CTFB is launching an industry-leading strategy.

The Food Bank is therefore poised for innovative and thoughtful growth, which means we're looking for talented and dedicated team members to help execute our refreshed vision for Central Texas - the food bank is looking for you We offer a diverse and inclusive workplace, professional development opportunities, and a culture of service.

Join us as we chart our course with our core values, Compassion, Honesty, Accountability, Respect and Teamwork.


Position Overview

Reporting to the Network Standards and Capacity Manager, the Network Standards and Capacity Coordinator builds relationships with the network of CTFB partner agencies to assess potential areas for improving their capabilities, and increasing outputs and impact.

This position serves as an expert with increased knowledge of Partner Agencies. This position is highly visible internally and externally requiring strong relationship management and communication skills. Additionally, this position receives, screens, and supports interested and new Partner Agencies while supporting reporting and metric oversight.


Relationships
This position is highly visible externally requiring strong relationship management and communication skills both internally and externally. This position maintains positive relationships and communication with colleagues and program partners.


Your Qualifications

  • Bachelor's Degree in Nutrition, Education, Social Work, Public Policy or related field
  • 2+ years relevant work experience
  • Experience providing superior customer service with a focus on relationship management in a servicedelivery setting.
  • Ability to adapt timely and fastpaced communication style to unique audience and cultural context, proactively identifying and overcoming breakdowns in communication.
  • Flexibility in response to change, adapting quickly to shifting priorities while staying focused on solving problems with creative solutions.
  • Ability to interact effectively in the community and at multiple levels within organizations, especially those serving culturally and economically diverse communities.
  • High level of emotional intelligence, political astuteness, diplomacy and relationship building skills.
  • Good judgment and discretion; strong ethical character capable of handling confidential information.
  • An understanding of and value equity as an organizational operating principle and are committed to continued learning on issues related to diversity, equity and inclusion.
  • Experience with food distribution programs and/or other program development and implementation preferred.
  • Experience with federal feeding programs through the USDA.
  • Experience with Customer Relationship Management (CRM) systems, especially Salesforce preferred.
  • Knowledge of racial justice, social equity and systemic racism; sensitivity to issues and concerns of communities of color and other diverse groups.
  • Ability to balance attention to detail and goal/vision within program implementation.
  • Experience using Microsoft Office Suite.
  • Belief in CTFB's mission, vision, values and culture.
  • Display a willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds.
  • Display a commitment to service above all else.

Your Responsibilities

  • Manage a grouping of partner agencies, acting as their main point of contact for their CTFB partnership.
  • Develop expertise on the partners in our network and support knowledge sharing across teams to inform CTFB's strategic direction by providing critical input on longand shortterm network development.
  • Conduct regular partner visits, working to build relationships and partner capacity while also overseeing compliance with policies and procedures.
  • Ensure the sustainability of resources across the hunger relief network by identifying and leveraging partner strengths while working with partners on areas for improvement.
  • Maintain accurate and up to date partner files, recording strategic conversations and tracking important relationship information in the Salesforce CRM system and CERES inventory management database.
  • Actively communicate with and share insights from assigned partner portfolio with the Network Development Team, ensuring these insights inform the broader development of the network.
  • Each partner agency is unique therefor this position requires flexible and responsive communication strategies to effectively advocate for and support portfolio partners.
  • Contribute to the planning of agency trainings, conferences, regional meetings, and other network efforts to engage an
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