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    Service Manager - Doral, United States - Integrated Power Services

    Integrated Power Services
    Integrated Power Services Doral, United States

    3 weeks ago

    Default job background
    Description

    Who We Are:
    Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets.

    Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

    IPS defines world-class electric motor and generator repair, and Power Management every day.

    When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values:
    Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.

    Key Responsibilities and Expectations:
    Establish and foster operational efficiencies for field service operations within assigned territory. Champion continuous improvement in all aspects of service delivery. Ensure collaboration and communication with team and division to drive business, improve efficiencies and maintain customer satisfaction.
    Responsible for daily management of service operations at branch and throughout assigned

    territory
    Develop and implement business plan and strategies to attain branch

    goals
    Ensure customers' expectations for service, quality and on-time delivery are

    met
    Direct communication with Service Project Manager, technicians, regional

    staff

    and service support staff
    Adhere to safety procedure and regulations and maintains a safe working environment in the facility and in the

    field
    Manage, coordinate and prioritize

    workflow
    Provide assistance with estimates and service projects throughout the service and service sales

    group
    Ensure expedient preparation and processing of all service orders, follow up forms and field service

    documents
    Provide or allocate technical assistance with warranty problems and work with warranty administrator toward

    resolution
    Allocates technical support and field resources to minimize product down time and maintains close customer contact through

    resolution
    Coordinates and ensures ongoing training and required certifications for

    technicians
    Implement and coordinate Quality Assurance Plan along with Power Systems Trainer
    Provide weekly reports to management, bringing awareness of problems and situations that require

    escalation
    Assess overall branch performance against branch and division

    objectives
    Assist in the development and standardization of work

    scopes

    Qualifications and Competencies:
    Bachelor's degree preferred; or five years related experience and/or training; or equivalent combination of education and

    experience
    Must have related experience in generator or similar

    industry
    Strong leadership

    and

    problem-solving skills
    Excellent written and verbal communication skills
    Able to work in a fast-paced, service-oriented

    environment
    Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    Ability to effectively present information to top management, public groups, and/or boards of directors
    Proficiency with Microsoft (Word, Excel, Outlook), CRMs

    Benefits:

    Paid Time Off (PTO)


    401k Employer Match


    Bonus Incentives


    Tuition Reimbursement Program


    Medical, Dental and Vision plans


    Employee Assistance Program (EAP)


    And more

    IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

    Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully.

    The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

    #LI-CH

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