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sr patient service rep
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sr patient service rep
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Sr Patient Service Rep
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Sr Patient Service Rep - Hawthorne, United States - WMC Health
Description
Job Details:
Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.
The Senior Patient Service Representative also acts as a liaison between the patient service representatives and management.Responsibilities:
Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure. Registers new patients and assists them in completion of necessary forms.
Verifies and updates current patient information (demographic, financial, clinical) in the EMR system Scans completed forms, identification, and insurance cards into patient documents folder.
Schedules future appointments based on procedure type, time requirements, and provider schedules. Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures. Performs the functions of a Surgical Scheduler as needed and requested by management. Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary. Accepts payments, issues receipts, and reconciles cash drawer daily. Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care Provides translation for nonExhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
Other duties as assigned.Qualifications/Requirements:
Experience:
Minimum of two (2) years of customer service and/or medical office experience required
Education:
High school diploma or equivalent required. Associates degree from an accredited institution preferred.
Licenses / Certifications:
Other:
Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
Special Requirements:
Must be able to work various hours and cover various locations throughout the network based on business, practice and provider needs [KA1] .
[KA1] Effective on new postings/JD 5/20/22 About Us:NorthEast Provider Solutions Inc
Benefits:
We offer a comprehensive compensation and benefits package which includes: Health Insurance Dental Vision Retirement Savings Plan Flexible Saving Account Paid Time Off Holidays Tuition Reimbursement