Front Desk Agent - Hollywood, United States - DoubleTree Resort by Hilton Hollywood Beach

DoubleTree Resort by Hilton Hollywood Beach Hollywood, United States

Found in: beBee S2 US - 2 weeks ago

Full time

Description

BASIC FUNCTION

The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent.

Two years of college education preferred.

Two years' experience in a service industry, preferably in the hospitality industry.

Excellent oral and communication skills.

Pleasant telephone demeanor.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.

Thoroughly complete all guest transactions.

Promote and sell special hotel programs.

Interact with resort staff in a professional manner, assisting other departments with necessary information.

Be knowledgeable of all emergency procedures and Resort policies.

Maintain house bank.

Communicate all pertinent information to the Front Office Managers and Supervisors.

Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Solicit guest feedback via guest comment cards.
MARGINAL FUNCTIONS

Cross training in PBX, concierge, and bell podium coverage.

Assist other departments as needed.
ENVIRONMENT

Office setting, with overhead lighting and comfortable ventilation. Constant guest contact.

Source: Hospitality Online

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