No more applications are being accepted for this job
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Handle PBX calls and assist guests and other departments over the phone
- Prior cash handling experience necessary
- High School Diploma or equivalent.
- Read, write and speak English fluently.
- Must have the ability to stand/walk throughout the duration of the shift for up to 8 hours.
- Excellent guest service skills.
- Must have a strong attention to detail.
- Available to work a flexible shift, including weekends and holidays.
- English and Spanish (Spanish a MUST)
Front Desk Agent - Sunny Isles Beach, United States - Marenas Beach Resort
Marenas Beach Resort
Sunny Isles Beach, United States
3 weeks ago