- Manage functionality of all Emergency and Fire Safety systems and procedures throughout the property.
- Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.
- Have all employees fully trained on emergency responsiveness.
- Monitor timely building infrastructure inspections with local code enforcement and the Fire Marshall.
- Provide leadership and oversight in general operations of the property.
- Foster a positive workplace environment with clear lines of communication.
- Develop career engaged employees in their professional learning and advancement.
- Work collaboratively with branch management, Human Resources and on-site management on any employee issues as they develop.
- Recruiting, orientation and onboarding of all new employees.
- Coaching, counseling and discipline, working with HR, with all employee issues.
- Attends all board meetings, providing an agenda, status of prior meeting action items, meeting materials and new business recommendations.
- Manages the annual meeting and open board election process incorporating:
- Notice of meeting/election per Governing Docs
- Call for candidates
- Distribution of proxy ballots
- Coordination of candidate bios and introductions
- Preparation of annual meeting slide deck, in cooperation with each board officer
- Promote casting of ballots and meeting attendance in advance, seeking to meet quorum
- Pre-meeting proxy ballot count
- Coordinate meeting process In-meeting final ballot count
- Liaison with any and all committees, meeting on a regular schedule basis to provide resources and open communication channels with the board.
- Process and properly code all invoices from vendors and service provides via StrongRoom
- Oversee timely and accurate ADP payroll processing each pay period
- Review and analyze monthly financial statements to ensure accurate and timely reporting
- Prepare a monthly Variance Report, describing all material variances to budget and the underlying reasons
- Prepare a draft annual operating budget for board's review and approval, according to the Governing Docs
- Assist Somerset with coordination of state and federal tax filings
- Assist Somerset in securing engagement letters from the board by which to conduct the annual third part CPA audit of the HOA
- Ensure capital project expenditures are coded toward Replacement Reserves as appropriate
- Establish a functional work order process whereby requests are handled promptly and completely, and the Chief Engineer manages the productivity of same.
- Create and oversee a Preventive Maintenance schedule that covers all key assets including: mechanical, electrical, plumbing, infrastructure, electronic systems, security access and building infrastructure. The GM reviews worked performed with the Chief Engineer and then reports progress to the board during the monthly board meeting.
- Responds to repairs and maintenance items that occur with the Chief Engineer.
- Oversees project management via the annual Reserve Budget.
- Review the Reserve Study annually and make recommendations for modifications.
- Walk a portion of your building and parking lot daily, preferably with your Engineer, so that by the end of each week, you have seen and assessed the complete building, garage and grounds. This will give you the opportunity to stay ahead of any developing issues, create opportunities to see and visit with residents and communicate to your staff that you are paying attention to the details.
- Attend all project meetings and coordinate follow through with the board of directors.
- Provide work product and information to Engineering Firms, Attorneys and Contractors as needed.
- Coordinate project funding via Special Assessment and bank loan program, acting as liaison with Somerset corporate office and centralized Accounting.
- Participate with external project update reporting mechanisms and address follow through on the part of management as appropriate.
- Lead homeowner communications on all project status reports and updates.
- Coordinate access and informational messaging with homeowners when project work intersects with individual homeowner units.
- Oversee in-house Engineering Department as it supports and interacts with project personnel.
- Responsible for maintaining a consistent level of cleanliness throughout the property.
- Ensures onsite employees are in uniform, name tag with appropriate hygiene and grooming.
- Provides training and resources for employees to conduct their duties with reasonable ease.
- Establishes performance accountability by department that is documented regularly.
- Assists board with annual insurance quotes, comparisons and selection of appropriate carrier(s).
- Solicits 3 bids on all contracts and service agreements before presenting and recommending options to board.
- Manage board member communications, assuring all members are aware of issues, concerns, projects and all relevant matters, as they arise.
- Provide board members with sufficient advance notice as possible, and provide as much information that is available, to assist board with decision making.
- Support TownSq application and training across all system users.
- Assemble and share a weekly update report to the board of directors, with bullet points of action items accomplish, and a status of those projects still in progress.
- Author and distribute a periodic all-home owner newsletter / update, so residents can know what is going on and better appreciate the work involved in increasing the value of their property.
- Follow up personally with each homeowner following an issue resolution, to ensure they are satisfied and to underscore your personal oversight.
- While working on major projects or extended matters, take the time to communicate what you and your team are doing, enabling residents the chance to understand that work is in progress. The absence of communication creates the assumption that nothing is being accomplished.
- Strong track record of increasing Employee Engagement and Satisfaction through a hands-on collaborative leadership style.
- Proven ability to generate a high level of board and home owner satisfaction at a sustained level.
- Professional communication skills that are effective at all levels of the organization as well as our clients, board members, vendors, bankers, attorneys, contractors and strategic partners. Proficient in written, verbal and public delivery of communication.
- Confidentiality and discretion in the performance of all duties and responsibilities.
- Solid knowledge of Accounting, Financial statements and Managerial reports.
- Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, etc.)
- Knowledge of Facility Management, including Preventive Maintenance, Work Orders, Operations, Capital Project oversight and Reserve Study management.
- Detail orientation with strong follow up skills, establishing accountability.
- Clear analytical and problem-solving ability, the decisions of which may impact several stakeholders.
- Proactive analysis of related information and options on each topic, enabling you to come to the board with proposed solutions and options vs. just identifying a problem exists.
- Bachelor's Degree preferred.
- 3-5 years of Management experience at property level.
- Home Owner Association (HOA) condominium experience or from a closely related industry such as Hotels & Resorts, Apartments or Commercial property management.
- Typical office environment
- On-site tours of existing buildings
- Construction sites
- Light travel will be required
- Ability to attend evening HOA board meetings
- Adherence to Covid-19 sustained protocols, while enforced
- Seniority Level
- Industry
- Employment Type
- Job Functions
- Strong compensation and Full benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 4 years
- 8 hour shift
- Day shift
- Monday to Friday
- HOA: 3 years (Required)
-
Hoa Community Manager
5 days ago
Rio Mgmt Austin, United States**Job Summary**: · **Duties**: · - Manage day-to-day operations of a diverse portfolio of homeowner associations including Condos, neighborhood and industrial HOA's. · - Coordinating with vendors and contractors for repairs and maintenance requests · - Point of contact for the Bo ...
-
Portfolio Manager/ Hoa
2 weeks ago
Associa Austin, United States**Job Summary** · A Portfolio Manager I is responsible for providing the overall supervision of a community association. The Portfolio Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at ...
-
HOA Manager
3 weeks ago
Taylor Morrison Austin, United States Full timeJob Description Summary · As a Community Management(HOA) Manager working for Taylor Morrison you will manage and engage the HOA and homeowners in a way that builds brand awareness and loyalty.Job Details · Responsibilities: · Community Care Responsibilities · Supervise all intera ...
-
Community tion Manager/ Hoa
3 weeks ago
Associa Round Rock, United States**Job Summary** · A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa s ...
-
Hoa Community Association Manager-north
4 days ago
PS Property Management Round Rock, United StatesWe are looking for a full-time HOA Portfolio Account Executive to assist in managing a growing portfolio of HOA and Condo Associations in the North Austin/Round Rock/Georgetown areas. We are local growing company that has been serving local HOA and condo communities since 1987. W ...
-
Portfolio Manager/ HOA
2 weeks ago
Associa Austin, United StatesJob Summary · A Portfolio Manager I is responsible for providing the overall supervision of a community association. The Portfolio Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the ...
-
Portfolio Manager/ HOA
3 weeks ago
Associa Austin, United StatesJob Summary · A Portfolio Manager I is responsible for providing the overall supervision of a community association. The Portfolio Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the ...
-
Portfolio Manager/ HOA
2 weeks ago
Associa Austin, United StatesJob Summary · A Portfolio Manager I is responsible for providing the overall supervision of a community association. The Portfolio Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the ...
-
HOA Property Manager/Community manager
3 weeks ago
Spectrum Association Management, Inc. Austin, United States Full time_permanentSTART A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR EXPERIENCE · We are looking for positive and motivated professionals who would like to make a complete career change in property and HOA community management. We do not require prior experience as we have our own education comp ...
-
HOA Property Manager/Community manager
1 week ago
Spectrum Association Management, Inc. Austin, United States Full time_permanentSTART A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR EXPERIENCE · We are looking for positive and motivated professionals who would like to make a complete career change in property and HOA community management. We do not require prior experience as we have our own education comp ...
-
Community Manager/ HOA
3 weeks ago
Associa Round Rock, United StatesJob Summary · A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff ...
-
Operations Asset Spec I-fg
3 weeks ago
Forestar Group Austin, United States**Operations Asset Spec I-FG** **-** **2402121** · **Description** · **Forestar Group Inc.** is a residential lot development company focused on delivering desirable communities for homebuilders in both established locations and long-term growth markets. Forestar's vision is to b ...
-
Compliance Inspector
1 week ago
The Management Trust Austin, United States**The Management Trust** · **Position Title**:Compliance Inspector · **Location**: Round Rock, TX · **Reporting To**:Division President · **Status**:Non-Exempt, Full-Time · **Salary**: $19-$20 per hour · **COMPANY PROFILE**: · The Management Trust is a community association manag ...
-
Receptionist
1 week ago
Gehan Homes LTD Austin, United StatesThe Company is currently seeking a **Receptionist **for its Title Division to act as the initial contact for customers in both face-to-face and phone interactions. · At Brightland Homes, LTD. we pride ourselves on our culture and our ability to make our company a place that emplo ...
-
Portfolio Manager
2 weeks ago
The Nabo Group Austin, United States**Description** · The Nabo Group seeks a motivated individual to manage a portfolio of communities (Condominiums & Homeowner Associations). · Our growing company seeks an experienced Portfolio Manager with work experience in contract & financial management; working with the Board ...
-
Assistant General Manager Iv
2 weeks ago
Wyndham Destinations Austin, United States**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated ...
-
Pool Monitor
2 weeks ago
ACT Security Group Austin, United States**Job type**: Seasonal, part time (full time available if security license obtained) · **Salary**: $18.00/hour · **Duration**: May 24 - Aug 12 · **Job Location**: Southgrove in Kyle, TX · **Age Requirement**: 18 years old · At ACT Security Group we pride ourselves on being person ...
-
Pool Monitor
3 weeks ago
ACT Security Group Austin, United States**Job type**: Seasonal, part time (full time available if security license obtained) · **Salary**: $18.00/hour · **Job Location**: Easton Area · **Duration of Job**: May 27th - Sept 2nd · **Age Requirement**: 18 years old · At ACT Security Group we pride ourselves on being person ...
-
Guest Services Manager
2 weeks ago
Wyndham Destinations Austin, United States**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated ...
-
Associa Austin, United States**Position Summary** · The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally int ...
General Manager/ HOA - Austin, United States - Associa
Description
Job Summary
The General Manager (GM) is a performance driven leader and mentor to all onsite direct reports. This position provides the overall supervision of a HOA community, interacting with board members, homeowners, vendors, committee members as well as staff of the Client Shared Services Center (CSSC) of Associa.
The GM will work collaboratively with the board on homeowner services, facility management, project oversight, Committees, proactive and clear communication with all residents and management of employees.
Job Duties and Responsibilities
Safety
Employee Morale
Board Meetings
Financial Management
Facility Management
Project Management
Administration & Operations
Communications
Knowledge and Skills
Education and Experience
Working Conditions
Mid-Senior level
Real Estate
Full-time
Job Type: Full-time
Benefits:
Experience level:
Schedule:
Experience:
Work Location: In person
Edit job
Pending
View public job page