Job Title: Floating Retail Specialist - Clifton, United States - Asurion

Asurion
Asurion
Verified Company
Clifton, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Floating Retail Specialist - Sales, Repair & Tech


LOB:
Customer Solutions InStore


Starting Pay - $22.80, per hour + uncapped bonus potential, based on performance

  • Average commission potential of $473/month & Top commission potential of $700/month, based on performance

What you will do:


  • Travel to locations within the district as advised by the District Manager and maintain schedule flexibility
  • Be the face of Asurion and deliver awardwinning, personalized customer experiences
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Responsible for monitoring virtual messaging platforms, based on business needs upselling Asurion home+ products
  • Complete initial 5week training, including Apple & Samsung Certifications
  • Manage inventory
  • Partner with crossfunctional teams to deliver programs/processes and provide feedback
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Sharing feedback with leadership regarding process opportunities within the store
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Other duties as assigned.

If you're a good fit for the job, you'll have:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs while supporting in store, schedule may vary between 10am9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am11pm, avg. 13 days/week
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distractionfree workplace and is ergonomically set to meet the company's standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hardwired internet connection (Wifi or Hotspots are not allowed)

We take care of you:


  • Certifications & ongoing training
  • Competitive hourly pay & performancebased bonuses


  • Benefits

  • Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and handson training
  • Uniform allowances
  • Mileage Reimbursement
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:


Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.

Our products and services help 350M+ customers worldwide.





NOTE:

THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE.

DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.



ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
**THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING
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