Spanish Bilingual Relocation Manager - Bronx, United States - HousingToHome

Description

Job Title:
Relocation Manager


Location:
Bronx, NYC


HousingToHome
HousingToHome's (HTH) mission is to support our clients and the residents who they serve through housing transitions and development.

We accomplish this by providing high-quality resident engagement, relocation, and community building services to owners and residents of affordable and mixed use housing throughout the country.

HTH is unique in that it satisfies a niche business of combining resident relocation and community building and is one of a few companies with this focus across the country.

HTH is seeking a Relocation Manager for an affordable housing renovation project in the Bronx of New York City.

HTH is a fast paced and growing company founded in 2020 by Cofounders, Katie Provencher and Hannagh Jacobsen. We strive to grow our business while at the same time having extremely knowledgeable, productive, and satisfied employees.

We are looking for employees who want to carry out high quality work; learn and grow with us; and provide excellent services to clients and the residents who they serve.

Job Summary

HousingToHome (HTH) is looking for a professional, well-organized, compassionate individual with an excellent attention to detail to serve as a Full-Time Resident Relocation Manager for approximately a 2.5 year project.

There is a strong possibility of growth within the company following the successful completion of this job.

The Relocation Manager reports into HTH's Executive Team and is responsible for managing the day to day resident engagement and relocation services during a renovation project at an affordable housing site.

This position is in person and not remote. The housing site is in the Bronx borough of New York City.


Responsibilities and Duties
Job Responsibilities and Duties include, but are not limited to:

• Acts as HTH's main point of on-site contact for administering the various phases of the relocation process for residents who currently qualify for relocation services. Oversees the delivery of relocation services and benefits to residents and their families using HTH's best practices and service standards to ensure a high-quality service.
• Maintain office hours and prompt reply of resident inquiries and questions. Proactively provides continuing advice and support to both the affordable housing owner and residents.
• Manages the drafting and distribution of all renovation related communications to residents including required notices, update/change notices and construction confirmation notices. Notices must be translated into other dominant languages as needed. Responsible for maintaining regular contact throughout the relocation period including post construction to address any remaining construction issues, resident concerns or grievances. Residents will also be provided with confirmation of construction completion in their apartment.
• Conducts a thorough needs assessment at the onset of the relocation process to establish the resident's specific requirements and address any individual needs. Works with the residents and/or family to ensure all needs are understood and met and adjusts services and counseling to changing needs and conditions throughout the relocation process.
• Interfaces and works collaboratively on a daily basis with the construction team informing them of issues, challenges, special considerations, and other items as they arise. Identifies solutions to these issues and executes solutions in conjunction with the construction team. This interaction includes but is not limited to a daily checkin with construction.
• Ensures apartments are prepped for construction which includes assisting residents to pack up their belongings in their bathrooms and kitchens and clear any other required areas in their home.
• Assists with access to apartments each day for scheduled apartments. This includes morning access or arranging for residents to return in the afternoon when renovations are completed for the day and apartments are in ready condition for the night.
• Manage designated day spaces. This includes making sure they are set up with furniture, cable/tv, refreshments, snacks and that there are designated spaces set up to allow social distancing when occupied by multiple households and staying in contact with construction to inform residents of when they can return to their apartment each day of their renovations.
• Performs the timely and accurate input of related data and the management of all opportunities through completion.
• Reviews and evaluates exception requests and challenging situations and provides solutions to residents in the support of renovationbased scenarios that arise. Provides recommendations to the project team regarding appropriate courses of action when outside of their scope of authority.
• Responsible for the accurate and timely documentation of conversations, exceptions, moverelated expenses, and correspondence in HTH's tracking system.