Jobs
>
New York City

    Service Center Engineer - New York, United States - iCapital Network

    iCapital Network
    iCapital Network New York, United States

    4 weeks ago

    Default job background
    Description

    iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets invested in 1,433 funds, as of December 2023.

    iCapital has been named to the Forbes Fintech 50 for six consecutive years ; a three-time selection by Forbes to its list of Best Startup Employers ; and a three-time winner of MMI/Barron's Solutions Provider award (See link below).

    About the Role

    The Service Center Engineer will be responsible for providing end–user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. This role reports to the Assistant Vice President Manager of Corporate Technology.

    Responsibilities

    • Manage user access provisioning and deprovisioning.
    • Lead the device refresh program.
    • Collaborate with senior members on project initiatives.
    • Assist in testing and deployment of new systems, platforms, and applications.
    • Prepare hardware and software for new employees.
    • Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
    • Document incidents and tasks in Corporate Ticket Management System
    • Participate in after-hours on call schedule.
    • Develop and maintain support documentation.

    Qualifications

    • 3+ years of recent end-user technical support experience
    • 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
    • Minimum of 3+ years of experience in desktop technologies (Windows, MS Office)
    • Experience with MDM solutions
    • Experience with PowerShell
    • Experience with Mac OSX a plus
    • Experience with basic networking a plus
    • Experience with A/V systems is a plus
    • Excellent written and verbal communication
    • Strong time management and ability to prioritize
    • Able to thrive in a fast-paced environment and work effectively under pressure
    • Able to maintain composure and professionalism in stressful situations

    Benefits

    The base salary range for this role is $100,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

    We believe the best ideas and innovation happen when we are together. We offer most employees the flexibility to work in the office three or four days. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

    For additional information on iCapital, please visit Twitter: @icapitalnetwork | LinkedIn: | Awards Disclaimer:

    iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Mitchell Martin Inc.

    Network Operations Center Engineer

    5 days ago

    Mitchell Martin Inc. New York, United States

    Our client is looking to hire a NOC Engineer to join their team. · Duration: 12 Months (Could be extended) · Hybrid in Long Island City, NY · You will be responsible for maintaining and supporting users and applications across the Systems Operations Center and company wide. You ...

  • Broadridge

    Sr. Director of Data Center Engineering

    1 week ago

    Broadridge Newark, United States Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. · At Broadridge, we've built a culture where the highest goal ...

  • City of New York

    Reliability Centered Maintenance Engineer

    1 week ago

    City of New York New York, United States

    Job Description · IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Administrative Engineer will be considered. · The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by prov ...

  • Jane Street

    Senior Data Center Engineer

    12 hours ago

    Jane Street New York, United States

    About the Position · We're looking for an experienced Senior Data Center Engineer to design, build, scale, and perform daily upkeep in our regional data and colocation centers. This is a hands-on position that will require a strong communicator with excellent people skills who c ...

  • NYC Health Hospitals

    Data Center Operations Engineer

    6 days ago

    NYC Health Hospitals New York, United States

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible · NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers eve ...

  • Logicworks

    Network Operations Center Engineer

    2 days ago

    Logicworks New York, United States

    Logicworks, a fast-growing cloud computing and managed hosting firm located in New York, NY, is seeking a Network Operations Center Engineer to join our team. The NOC Engineer is the primary interface with the customer for all technical issues and is responsible for monitoring Lo ...

  • GEICO

    Senior Staff Engineer- Data Center Hardware

    2 days ago

    GEICO New York, United States Full time

    Position Description · As an integral part of our hardware engineering division, you will lead efforts in the holisticselection, development, integration, and maintenance of server hardware, concentrating on the nuances of CPU and chipset performances, system integration, and fi ...

  • Randstad

    Cisco contact center implementation engineer

    1 day ago

    Randstad New York, United States

    job summary: · Our client is seeking a highly skilled Cisco Contact Center Subject Matter Expert (SME) to join their team. This individual will play a crucial role in the design, implementation, and support of our Enterprise Contact Center infrastructure, ensuring its stability, ...

  • Lockheed Martin

    Micro-Electronics Center Test Methods Engineer

    6 days ago

    Lockheed Martin New Jersey, United States

    Job Description · At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach – and yours as a Lockheed Martin employee. Lock ...

  • Point72

    Data Center Engineer

    2 weeks ago

    Point72 New York, United States

    A Career with Point72's Technology Group · As Point72 reimagines the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenti ...

  • Metropolitan Jewish Health System

    Senior Data Center Infrastructure Engineer

    1 week ago

    Metropolitan Jewish Health System New York, United States

    Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. · This position manages multip ...

  • MJHS

    Senior Data Center Infrastructure Engineer

    1 week ago

    MJHS New York, United States

    Req #: · 1876 · Job ID: · 13425 · Job Location: · New York, NY · Zip Code: · 10040 · Category: · Information Technology · Agency: · MJHS Corporate · Status: · Regular Full-Time · Office: · Hybrid · Salary: · $108, $135,762.00 per year · Our Corporate team may not provide ...

  • Metropolitan Jewish Health System

    Senior Data Center Infrastructure Engineer

    1 week ago

    Metropolitan Jewish Health System New York, United States

    Overview: · Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. · Why work for MJ ...

  • Optiver

    Data Center Engineer

    1 day ago

    Optiver Secaucus, United States

    As a Data Center Engineer you will be responsible for the operations of our data center. This is a chance to take ownership of the physical part of our trading infrastructure across multiple data centers and thousands of servers, all the while striving for simplicity and operatio ...

  • TEKsystems

    Data Center Engineer

    2 weeks ago

    TEKsystems New York, United States Contract

    Description: · Located in NJ/NYC · • 6 months – longterm; RTH · • M-F, core hours 8-5, (potential weekends) · • Drug, Background · • Resource will work out of home and travel to customer sites for server deployments · o Travel up to 75% of time, including overnight – typical tri ...

  • Optiver

    Data Center Engineer

    3 weeks ago

    Optiver Secaucus, United States

    As a Data Center Engineer you will be responsible for the operations of our data center. This is a chance to take ownership of the physical part of our trading infrastructure across multiple data centers and thousands of servers, all the while striving for simplicity and operatio ...

  • Equinix

    Data Center Critical Facility Engineer

    1 week ago

    Equinix Secaucus, United States

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations t ...

  • NESCO Inc

    Data Center Engineer

    1 week ago

    NESCO Inc Somerset, United States

    Nesco Data Center & Infrastructure is seeking an Data Center Engineer in the greater Somerset/Piscataway NJ Area. · Shift: 3:00pm to 1:00am Wednesday - Saturday · Direct Hire · Job Summary: · We are looking for self-motivated, dedicated individuals to join our team of highly s ...

  • Marchon Partners

    Network Operations Center Engineer

    2 days ago

    Marchon Partners Westbury, United States

    12+ months contract, 35 hours per week (7 hours per day) · Westbury, NY · Start ASAP · Onsite 5 Days a week · Marchon's client is hiring an ambitious NOC (network operation center) Engineer to join their telecommunication networks and computer systems department. In this role, y ...

  • Pkaza LLC

    Electrical Engineer Data Center Design

    6 days ago

    Pkaza LLC Newark, United States

    Our client is an Engineering Design and Commissioning Company that is a leader in the data center space. They provide design, commissioning consulting and management expertise in Data Center / Mission Critical Facilities Space. They provide reliability, energy efficiency, sustain ...