Case Manager/outreach Coordinator - Santa Clara, United States - Project Sentinel

Description

TENANT/LANDLORD Dispute Resolution Program Case Manager and Outreach Coordinator Join our team and make a difference in people's lives Project Sentinel has been providing housing solutions and community mediation since 1976.

We strive to promote fairness and equality of housing opportunities for all persons and advocate peaceful resolution of disputes for community welfare and harmony.

We are seeking individuals who are compassionate about helping others in difficult situations and the ability to assist all parties involved with compassion and empathy.

The Case Manager and Outreach Coordinator interacts with both tenant and landlords to provide housing counseling, issues assessments, offers dispute resolution, as well as provides information and referrals.

This is a full-time position (35 hours a week/7 hours per day), non exempt position, working from one of our offices throughout the Bay Area.

Fluency in Spanish is required.


Responsibilities include:
c. Provide parties to a dispute with counseling, conciliation, or mediation referral sufficient for resolving the dispute/problem.

d. Maintain accurate and complete case management database records by providing information and referral records for all cases and calls. Maintains and monitors jurisdictional goals and statistics flowing out of the database.

f.

Conduct community outreach and education on landlord/tenant issues to residents, non-profit agencies and other community organizations, and act as the agency liaison with government officials and other organizations.

g. Prepare and submit activity reports on a quarterly and annual basis to funding sources.

h.

Work cooperatively with other case managers to achieve agency objectives, including attending weekly staff meetings, and working on special team and individual projects to further the mission of the agency.

i.

Perform other miscellaneous work as assigned, including answering phones, recording and compiling data, attending meetings and participating in training programs.

j. Assist in other projects as needed assigned by the Program Director.


Pay:
$ $30.00 per hour

Expected hours: 35 per week


Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Morning shift
• Weekends as needed

Education:

• Bachelor's (preferred)

Experience:

• Case management: 1 year (preferred)

Language:

• Spanish (required)

License/Certification:

• Driver's License (required)
• Car Insurance (required)

Ability to Commute:

• Santa Clara, CA (preferred)

Work Location:
In person