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    Customer Service Rep - Scranton, United States - ID Logistics US

    ID Logistics US
    ID Logistics US Scranton, United States

    3 weeks ago

    Default job background
    Description

    2nd shift: Monday-Friday 3 PM-11:30 PM

    $18/hour plus $1.00 shift differential

    Description of the Position:

    Carries out all customer service activities such as responding to inquiries, processing orders and

    handling complaints, in a prompt, courteous and effective manner. This position works closely

    with customers and on-site management to handle various product inquiries, special requests,

    or discrepancies, shipping and receiving as well as billing and invoicing. The position requires

    positive interpersonal skills including effective verbal and written communication skills.

    Responsibilities:

    • Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
    • Processing billing and invoicing with tight turnaround times and attention to detail.
    • Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
    • Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
    • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
    • Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
    • Observe all company safety rules and assist in enforcement as appropriate.
    • Other duties as assigned

    #IND123

    Requirements

    • High School Diploma or GED; or equivalent combination of experience and education;

    Bachelors degree in business or similar discipline preferred.
    • 3 years verifiable customer service experience
    • Strong written and verbal communication skills
    • Outstanding computer and data entry skills
    • Proficient in Microsoft Office suite
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