Customer Service Rep - Scranton, United States - Kane Logistics

Kane Logistics
Kane Logistics
Verified Company
Scranton, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Customer Service Rep

2nd shift: Monday-Friday 3 PM-11:30 PM

$18/hour plus $1.00 shift differential


Description of the Position:
Carries out all customer service activities such as responding to inquiries, processing orders and
handling complaints, in a prompt, courteous and effective manner. This position works closely
with customers and on-site management to handle various product inquiries, special requests,
or discrepancies, shipping and receiving as well as billing and invoicing. The position requires
positive interpersonal skills including effective verbal and written communication skills.


Responsibilities:

  • Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
  • Processing billing and invoicing with tight turnaround times and attention to detail.
  • Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
  • Follow corporate and sitespecific Good Manufacturing Practices and assist in enforcing them when necessary.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Other duties as assigned
IND123


Requirements:


  • High School Diploma or GED; or equivalent combination of experience and education;
Bachelor's degree in business or similar discipline preferred.

  • 3 years verifiable customer service experience
  • Strong written and verbal communication skills
  • Outstanding computer and data entry skills
  • Proficient in Microsoft Office suite
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