Service Advisor 1 - Mountain Top, United States - Cornell Cookson

Cornell Cookson

Verified Company

Mountain Top, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

CornellCookson, a division of Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Service Advisor - Parts -1st shift - in our Mountaintop, PA facility.

Responsibilites / Principal Duties

Provide superlative service and support to customers.
Improve customer relationships and customer satisfaction.
Processing of parts orders and providing parts pricing for repair order for all products.
Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.
Communicate with customers verbally and in writing.
Provide order status, tracking information and ship date information to customers and others.
Release existing quotes for fabrication.
Perform other duties as assigned.
Responds to customer request regarding parts, quotes, and rders including status on all products provided by CornellCookson.
Assist in other areas as necessary and work cooperatively with others to help achieve departmental and organizational goals

Job Requirements:

Must be highly organized and have a proven ability to work within a team environment.
25 years experience interacting with customers preferred.
Must possess superior communication skills.
Must have experience in a customer service environment communicating with customers, processing or inputting orders and/or high volumes of data entry.
Rolling door knowledge and mechanical background a plus.
Must possess superior communication skills and be adept at training and educating others.

We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.

Equal Opportunity Employer, providing a drug-free work environment.

Job Snapshot:

Employee Type:
Full-Time

Location:
Mountain Top, PA (Onsite)

Job Type:
Customer Service

Experience:
Not Specified

Date Posted: 04/09/2024