Service Technician - Houston, United States - Service Experts

Service Experts

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees.

We provide our employees with the training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU_

Top Pay for
Top Performers, including incentive and bonus opportunities, depending on the position

Up to
$130,000 on average First Year Total Compensation" Total Compensation is Hourly plus Spiffs/Commissions**Depending on Center this could be more

Generous PTO provided:

20 paid days off within your first year of employment (vacation & national holidays)
25 paid days off after your 2nd year of employment
No layoffs during "Slow Season" due to our extensive customer base, you will never have to worry about not being able to provide for your family yearround
Ready to get out of your work truck? We have ample advancement and careergrowth opportunities available across the U.S.
Hold on to your more of your paycheck with Companysponsored Medical, Dental, and Vision Insurance programs
We provided wellness program options for free employee medical
Companyprovided smart phone, tablet, uniform plan, and tool replacement program
We'll make you better at what you do with our internal Training Academy
Bestinclass 401(k) Retirement Savings Plan with attractive company matching contributions
Companypaid employee Life Insurance with options for YOU and your Family
Shortterm and Longterm disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in

HVAC:
Service Experts Heating, Air Conditioning, & Plumbing_

Key Responsibilities:

Works under mínimal supervision to perform residential and/or light commercial service and maintenance calls
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Using handheld device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
Performs similar/other duties as needed or assigned
Regular, reliable attendance

Health & Safety Roles and Responsibilities

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devises or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
Does not perform act that may endanger the safety or wellbeing of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement

Qualifications: