Field Trainer Ii - Garden Grove, United States - SCI Shared Resources, LLC

SCI Shared Resources, LLC

Verified Company

Garden Grove, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Delivers training on products, sales techniques, and software. Applies industry and education methodology to impart knowledge, customer service, and technical requirements. Administers tests and evaluates performance. Manages and coaches associates attending training programs.

JOB RESPONSIBILITIES

Training

Deliver live and web based Combination Contract HMIS Plus contract process, Product, Pricing, Regulation, Dignity Takeup, and Best Practice training to Funeral Director and Arrangers associates and new hires
Develop combination contract training, including but not limited to, process flow charts, job aids, and user guide
Work with home office Learning & Development department to leverage resources
Update training materials to mirror software upgrades and patches
Plan and coordinate speakers, training, and schedules, and attendees for Funeral Arrangement Summit Conference
Use Company travel arranger and follow travel policy for travel, hotel, and car rental arrangements
Select food & beverage vendors
Coordinate menu taking into consideration attendee special dietary needs
Maintain an adequate supply of training materials

Software Testing

Following Test Scripts, perform System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and Product Standard Testing (PST) on patches and upgrades
Document results in test scripts and with screen shots
Document additional issues as identified
Immediately report critical and regression failures to Testing Coordinator and local management
Offers suggestions during Software Testing meetings to improve test scripts, timelines, communication, or software enhancements
May coordinate testing timelines and materials with Combo Contract Pilot Program Testers
Provides input to Acceptance Test Plans (ATP) to ensure functional requirements and issues are tested

Service Support

Answer incoming enduser calls requiring assistance with HMIS combo contract processes or software
Log issues and resolutions according to Help Desk procedures in order to track and trend software issues or training gaps
Applies customer service skills and technical abilities to resolve customer inquiries; escalates issue to the HMIS technical team as appropriate, but retains resolution ownership
Additional responsibilities as requested or assigned

MINIMUM Requirements

Education

High School Diploma or equivalent

Certification/License

Valid state driver's license with an acceptable driving record

Experience

At least three (3) year experience with both Cemetery and Funeral Services Contracts
Experienced HMIS Software user; viewed by colleagues as an internal HMIS resource
Prior experience as a trainer preferred; demonstrate understanding various learning methods
Computer literate and proficient with MS Office, Word, Excel, and Power Point

Work CONDITIONS

Work Environment

Professional Dress is required when in contact with families.

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond "standard" hours as the need arises
Travel up to 25% within the Market

Compensation:

Salary:
$25.20/hr. $32.70/hr.

An individual's pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.

Benefits:

Medical_Dental_Vision_Flexible Spending Accounts (health care and dependent care)_Health Savings Account with Company Contribution_Sick Leave_Short-Term Disability_Long-Term Disability_Life Insurance_Voluntary Accidental Death or Dismemberment Insurance_Dependent Life Insurance_SCI 401(k) Retirement Savings Plan with Company match_Employee Assistance Program

Postal Code: 92840

Category (Portal Searching): Operations

Job Location:
US-CA - Garden Grove

Job Profile ID:
F00247

Time Type:
Full time

Location Name:
Dimond & Shannon Mortuary