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Customer Support Manager - Minneapolis, United States - Walman
Description
** The Walman Optical Company**
** Customer Support Manager**
Minneapolis, MN 55445
We are currently seeking a full-time **Customer Support Manager** for our Ultra Optics Division located in Brooklyn Park, MN. Ultra Optics is the industry leader in premier quality coatings and the equipment used to apply scratch-resistant coating to ophthalmic lenses. This is an excellent opportunity to join our TEAM Job Summary
To manage the customer support functions for the Ultra Optics division, including customer service and technical support teams.
Position Responsibilities:
Coach, train and lead technical and customer support teams to provide support to our customers. This includes support provided over the phone and on-site support.
Create and manage to key performance metrics to promote improved service levels to customers.
Work with operations to ensure timely, efficient and complete machine validation to meet shipping deadlines.
Coordinate with sales team to manage installation and field support trips to customer locations.
Perform installation of new products at customer site and ensure machinery is operating to set standards of Ultra Optics.
Travel required respective to onsite lab visits in accordance with assigned duties and responsibilities.
Experience/Qualifications
B.S. Degree and 2+ years experience or equivalent combination of education and experience commensurate with the position requirements.
Strong interpersonal management and communication skills.
Must be willing to travel 10-20% of time. Position requires scheduled and unscheduled trips, which may include international travel.
Must possess and maintain a valid passport and driver's license, with insurable driving record that complies with the Walman Optical Co. Motor Vehicle Policy.
Must be able to lift and/or move up to 75 pounds.
Benefits
Competitive Salary
Medical Insurance
Dental Insurance
Life Insurance
LTD
PTO
401(k) with company match
Employee Stock Ownership Plan (ESOP)
*The **Walman Optical Company** is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.*
If you are interested in becoming part of the Walman Team please apply online today.
The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.
