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Client Service Implementation Consultant - Meridian, United States - Paylocity
Description
Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace
We give our employees what they need to succeed, including great benefits and perks We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances.
And if it's career development you desire, we provide that, too At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Position Overview:
Our Client Service (Emerging Market) Implementation Consultant supports our small business client needs by configuring their applications accordingly. This opportunity promotes the opportunity to join Paylocity and build the foundation around our suite of products.
The Emerging Market Implementation Consultant (EMIC) will provide first level support to our clients by facilitating training and payroll processing support until their transition to our Client Services team.
This is a fast paced, high-volume environment, time management and the ability to successfully manage multiple clients in different stages is required.
Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.
Location:
Meridian, ID
Reports To:
Implementation Leadership
Responsibilities:
Successful facilitation of client calls
Provide a positive client experience
Facilitate the entry of prior provider payroll data to the Paylocity application
Educate the client on how to navigate Paylocity's suite of applications to efficiently process payroll
Collaborate internally between the client and other Paylocity partners as needed
Perform quality assurance tasks to ensure accuracy of all work
Responsible for a seamless onboarding experience for our small business clients
Ability to seamlessly maneuver multiple screens/tabs, while accessing databases and accurately entering information
Travel up to 5% required
All other duties as assigned
Requirements:
High School Diploma
Minimum one year demonstrated customer or client service experience
Customer service focused with the ability to develop strong and trusted relationships
Intermediate Computer skills:
ability to effortlessly maneuver multiple screens/tabs and databases
Familiarity and comfort with web-based
Strong MS Office skills, especially with Excel
Willingness to perform a wide variety of tasks and projects
Ability to effectively problem solve and provide quick resolution utilizing Paylocity resources
Additional Skills:
Excellent and accurate written and verbal communication skills
Strong analytical skills, attention to detail, organizational skills, and time management
Ability to work in a fast-paced ever-changing environment
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact#J-18808-Ljbffr
