IT Service Operations Specialist I - Springfield, United States - Bass Pro Inc

Bass Pro Inc Springfield, United States

3 weeks ago

Description

POSITION SUMMARY:

The IT Service Operations Specialist 1 is responsible for providing 7x24x365 monitoring and operational support 12 hour shifts.

They operate and monitor systems and infrastructure components and implement approved changes per established documentation and in collaboration with Analysts and Engineers.

This role responds to alerts per established processes.

ESSENTIAL FUNCTIONS:

Monitors enterprise systems, applications and infrastructure components on multiple platforms.
Enters commands to clear computer system/start operation or to correct error/stop/resume operations.
Executes defined processes, procedures, batch jobs and backups in a multi-platform environment in accordance with established policies.

Implements approved changes to systems and infrastructure components in strict adherence to established documentation and in collaboration with Analyst and Engineers - promoting best practices and continuous improvement.

Reads instructions and schedule, such as schedule of documents to be printed, or receive instructions from supervisor orally, to determine work for shift.

Record problems which occurred, such as down time, and actions taken.
Supports and participate in collecting, analyzing, and reporting metrics on regular basis, identifying opportunities for improvement.
Develops and maintains computer operations documentation and procedures.
Notifies supervisor and/or technician of errors or equipment stoppage. Works with support teams and vendors to handle any abnormal conditions in the datacenter.
Communicates outages to user base per established notification process.
Maintains and controls tape inventory and manages the shipment and transporting of tapes as required. Performs tape rotation activities across all platforms as required.
Prints and distributes daily, weekly and monthly reports.
ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required:

High School diploma

Preferred Degree:

Associate's degree

Certificate(s) or License(s):

Data Center Certification (preferred)
Experience:

One (1) to two (2) years of experience required,
ITIL V3 Foundations (preferred)
(Major) Incident Management experience (preferred)
KNOWLEDGE, SKILLS, AND ABILITY
Experience with MS Office suite in the production of reports, charts, graphs
Attention to Detail

:

Requires high attention to detail and ability to follow established guidelines and procedures to ensure accuracy.
Gets work right despite pressing deadlines; concentrates on routine work details.
Organizes and maintains a system of records.
Is alert and aware of surroundings and carefully monitors technical equipment or processes
Commitment to Task

:

Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles
Critical Thinking

:

Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward
Customer Focused

:

Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback)
Decisiveness

:

Uses sound reasoning, available information, and past experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively
Teamwork

:

Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

Verbal Communication Skills

:

Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions
Must be able to be flexible to assist coverage with other shifts as needed. These flexible shifts include working evenings, weekends or holidays.

Must be able to work a 12 hour rotating shift and sit at a desk using a computer up to 75% of time.

PHYSICAL REQUIREMENTS:

Regular computer work, sitting, talking, listening, and use of hands to finger, handle or feel.

Occasional standing , walking, reaching with hands and arms, repetitive use (or motion) of arms and hands, bending, stooping, and lifting up to 20-40 pounds.

INDEPENDENT JUDGEMENT
:

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.

Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more
Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at
Bass Pro Shops
#J-18808-Ljbffr

Intelligence Operations Specialist

3 weeks ago

TSA (Transportation Security Administration) Springfield, United States

Overview · Intelligence Operations Specialist (Cyber Analysis) · Open & closing dates · - 05/09/2024 to 05/23/2024 · - Pay scale & grade · - SV G · - Appointment type · Salary · - $82,764.00 to $153,354.00 PA · - Work schedule · Location · - Springfield, VirginiaDuties · Summary ...
Network Operations Planning Specialist

3 weeks ago

Amyx, Inc. Springfield, United States

Overview: · Amyx is seeking to hire a Network Operations Planning Specialist-Intermediate to support our Cybersecurity Division/ NGA Defender in the NCE-Springfield, VA. area. Plans, implements, and operates network services/systems, to include hardware and virtual environments. ...
Cyber Security Operations Specialist Iii

2 days ago

RISA Springfield, United States

**Time Type: Full time, Exempt** · **Minimum Clearance Required to Start: Top Secret/SCI** · **Employee Type: Regular** · **Percentage of Travel Required: 0%** · **Type of Travel: None** · **Position Overview** · As the Senior Cyber Security Operations Specialist, you will be pro ...
INTELLIGENCE OPERATIONS SPECIALIST

4 weeks ago

Department of the Air Force Springfield, United States

Duties As an INTELLIGENCE OPERATIONS SPECIALIST (TITLE 32), GS , you will develop, plan and manage the intelligence l training and readiness program, ensuring that it meets the requirements set forth in applicable policy and regulations and produces trained and qualified Air and ...
PLANS AND OPERATIONS SPECIALIST

3 weeks ago

Department of the Army Springfield, United States

Duties As a PLANS AND OPERATIONS SPECIALIST (TITLE 32), GS , you will serve as a Plans and Operations Specialist, develop plans and procedures, and coordinate preparations for state active duty and the operational employment of ARNG personnel and military resources. Major Duties ...
plans and operations specialist

1 week ago

Army National Guard Units Springfield, United States

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a PLANS AND OPERATIONS SPECIALIST (TITLE 32), Position Description Number D and is part of the IL JS, National Guard. Responsibilities As a PLANS AND OPERATIONS SPECIALIST (TI ...
plans and operations specialist

1 week ago

Air National Guard Units Springfield, United States

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a PLANS AND OPERATIONS SPECIALIST (TITLE 32), Position Description Number D and is part of the IL ANGHQ, National Guard. Responsibilities As a PLANS AND OPERATIONS SPECIALIST ...
plans and operations specialist

3 weeks ago

Air National Guard Units Springfield, United States

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a PLANS AND OPERATIONS SPECIALIST (TITLE 32), Position Description Number D and is part of the IL ANGHQ, National Guard. Responsibilities As a PLANS AND OPERATIONS SPECIALIST ...
Operations Specialist, Mid

3 weeks ago

Clear Resolution Springfield, United States

OPPORTUNITIES TO IGNITE YOUR PASSION , CRC services include Intelligence Analysis, Business Management, Cyber Operations, and Information Technology Consulting Services to the Department of Defense (DoD), Intelligence Community (IC) and other Federal Agencies. We offer a wide ran ...
plans and operations specialist

3 weeks ago

Army National Guard Units Springfield, United States

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a PLANS AND OPERATIONS SPECIALIST (TITLE 32), Position Description Number D and is part of the IL JS, National Guard. Responsibilities As a PLANS AND OPERATIONS SPECIALIST (TI ...
intelligence operations specialist

1 week ago

Air National Guard Units Springfield, United States

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a INTELLIGENCE OPERATIONS SPECIALIST (TITLE 32), Position Description Number D and is part of the IL 183 WG, National Guard. Responsibilities As an INTELLIGENCE OPERATIONS SPE ...
intelligence operations specialist

4 days ago

Air National Guard Units Springfield, United States

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a INTELLIGENCE OPERATIONS SPECIALIST (TITLE 32), Position Description Number D and is part of the IL 183 WG, National Guard. Responsibilities As an INTELLIGENCE OPERATIONS SPE ...
Security Operations Specialist

2 days ago

Edward Jones Springfield, United States

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and wo ...
Intelligence Operations Specialist

1 week ago

Transportation Security Administration Springfield, United States OTHER

Overview · Intelligence Operations Specialist - Cyber Analyst · Open & closing dates · 05/20/2024 to 06/03/2024 · Pay scale & grade · SV J · Appointment type · Salary · $139,395.00 to $181,216.00 PA · Work schedule · Location · Springfield, Virginia · Duties · Summary · This posi ...
Intelligence Operations Specialist

2 weeks ago

Transportation Security Administration Springfield, United States Full time

This Intelligence Operations Specialist position is located within Operations Support (OS), Intelligence & Analysis (I&A), Transportation Analysis Division (TAD), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Additional duties include but ar ...
Intelligence Operations Specialist

6 days ago

Transportation Security Administration Springfield, United States OTHER

Overview · Intelligence Operations Specialist (Senior Cyber Intelligence Analyst) · Open & closing dates · 05/23/2024 to 06/03/2024 · Pay scale & grade · SV J · Appointment type · Salary · $139,395.00 to $181,216.00 PA · Work schedule · Location · Springfield, Virginia · Duties · ...
Intelligence Operations Specialist

6 days ago

Transportation Security Administration Springfield, United States Full time

This Intelligence Operations Specialist - Cyber Analyst position is located Intelligence and Analysis, Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: · Monitors, research, reports, and initiates products and b ...
facility operations specialist

2 weeks ago

Department Of The Army Springfield, United States Full time

Summary · THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. · This National Guard position is for a FACILITY OPERATIONS SPECIALIST (TITLE 5), Position Description Number T5710000 and is part of the IL CFMO, National Guard. · Duties · As a FACILITY OPERATIONS SPECIALIST ...
Intelligence Operations Specialist

6 days ago

Transportation Security Administration Springfield, United States Full time

This Intelligence Operations Specialist (Senior Cyber Intelligence Analyst) position is located in the Transportation Analysis Division (TAD), Intelligence and Analysis (I&A), Operations Security (OS), Transportation Security Administration, Department of Homeland Security (DHS). ...
Store Operations Instructional Specialist

3 weeks ago

O'Reilly Auto Parts Springfield, United States

Responsible for participating in all phases of the instructional design process. Serving in supporting role developing a broad range of instructional content for all lines of business. ESSENTIAL JOB FUNCTIONS - Ability to conduct needs and task anal Operations, Instruction, Speci ...