Host - Galloway, United States - Icon Hospitality

Mark Lane

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Mark Lane

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Description

Position:
Host


Location:
Gourmet Italian Cuisine Restaurant


Reports to**:
Director of Operations


Status:
Part Time


Summary/Objective
This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greets and seats guests, presents menus to guests, informs them of special catch and soups.
  • Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
  • Takes names on a waiting list.
  • Runs the floor plan board.
  • Observes tables and keeps track of clean, dirty and occupied tables.
  • Takes the guest information and quotes wait times to guests accurately when tables are not immediately available.
  • Cleans organizes and stocks menus at the host area.
  • Answers phone and answers questions concerning the menu and restaurant.
  • Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
  • Performs other duties as directed.

Competencies

  • Customer Focus.
  • Communication Proficiency.
  • Organizational Skills.
  • Stress Management/Composure.
  • Multitask oriented.

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