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    Inside Sales Counter Manager - Detroit, United States - See It Right Here

    See It Right Here
    See It Right Here Detroit, United States

    3 weeks ago

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    Description

    Job Description

    NATIONAL SEARCH
    Position: Inside Sales Counter Manager – PVF Products
    Location: Detroit Metro, MI
    Type: Permanent-Full Time
    Compensation: Commensurate with Experience

    About the Company: As a leading provider of plumbing, HVAC, and refrigeration equipment and components in the region, this company has been dedicated to serving construction professionals for over a century. With continuous growth on the horizon, the company is rapidly expanding its revenue and market share across all locations. Building a strong presence in the market or territory has always been a core part of the company's strategy, achieved through the recruitment and development of top industry talents.

    About the Position: As the Inside Sales Counter Manager for PVF Products, you will oversee the inside sales program for the PVF segment of the business and drive the strategic business targets. Additionally, as the team expands, you will take on a managerial role for the inside counter sales team.

    Experience:

    • Minimum 7 years of relevant sales experience
    • Demonstrated commitment to exceptional customer and employee experiences
    • Results-driven, self-motivated, adept at task completion, relationship-building, and team collaboration
    • Strong communication, time management, and organizational skills
    • Proficiency in problem-solving, leadership, and listening
    • General digital literacy
    • Self-motivated, capable of multitasking and quick learning
    • Proficient in ERP software usage
    • Preferably experienced with Cloudsuite Distribution ERP

    Duties and Responsibilities:

    • Supervise the performance of PVF inside sales representatives
    • Develop and oversee the inside sales training program and contribute to the growth of the PVF inside sales team
    • Manage daily operations of the Service Counter department and its employees
    • Ensure consistent service quality in all customer interactions
    • Assist staff in serving customers and resolving inquiries
    • Evaluate and recommend relevant product displays for new or current products
    • Offer alternative or complementary product suggestions beyond initial orders
    • Provide training or product knowledge sessions to team members
    • Regularly collaborate with the leadership team to analyze performance and establish action plans for operational goals
    • Oversee online sales final processes such as order invoicing, price verifications, and shipment support
    • Engage in off-site vendor training sessions or client/prospect events
    • Potential requirement for occasional travel

    Opportunity:

    • The company upholds a stellar reputation for delivering excellence across all locations
    • Promises timely and budget-friendly product delivery along with exceptional customer service
    • Comprehensive benefits package
    • Outstanding company training initiatives
    • Highly competitive compensation package
    • Fosters a work-hard-play-hard culture
    • Encourages long-term employment and career growth through dedication and performance
    • Boasts a high rate of employee retention
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