- 7+ years industry related sales experience is required
- Passion for providing an excellent customer and employee experience
- Results oriented, self-motivated, able to complete tasks in a timely manner, build relationships and enjoy a team environment
- Excellent communication, time management and organizational skills
- Problem solving, leadership and listening skills
- General digital literacy
- Self-Motivator, ability to multi-task and learn quickly
- Experience using ERP software
- Experience with Cloudsuite Distribution ERP (preferred)
- Manage the performance of plumbing inside sales reps
- Build, implement, and oversee the inside sales training program and assist in the development of the plumbing inside sales staff
- Supervises the daily operations of the Service Counter department with respective employees
- Ensure service quality is maintained within each customer interaction
- Support staff in servicing customers and resolving inquiries
- Evaluate new or current products while determining relevant product displays
- Provide alternative suggestions or complementary products beyond the original order
- Conduct trainings or product knowledge insights to staff members
- Meet regularly with leadership team to review, analyze and develop concise action plans for productivity and loss prevent relevant towards operational goals
- Serves as the final link for online sales by invoicing orders, checking prices and supporting with shipment inquiries
- Participate in off-site vendor trainings or lunch and learn events with clients/prospects
- Some travel may be required
- The company maintains a very high reputation by delivering excellence in all locations
- Provides the assurance of delivering product on time and on budget and provide an excellent customer service experience for all clients
- Complete benefit package
- Excellent company training programs
- Very competitive compensation package
- Work hard and play hard culture
- Long-term employment and career advancement is encouraged through hard work and delivery
- Very high employee retention rate
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Inside Sales Counter Manager - Detroit, United States - See It Right Here
Description
Job Description
Job DescriptionNATIONAL SEARCH
Position: Inside Sales Counter Manager – Plumbing Supplies & Equipment
Location: Detroit Metro, MI
Type: Permanent-Full Time
Compensation: Commensurate with Experience
About the Company: As one of the region's premier purveyors of plumbing, HVAC, refrigeration equipment and components, this company has been effectively serving the needs of construction professionals with products and services for over 100 years. With growth knocking on the door again, the company is expanding at a great rate in both revenue and market share at all locations. Owning a market or territory has been the foundation and an integral part of the company for a long time. This has always been accomplished by hiring the best employees in the industry and developing them.
About the Position: You are the Inside Sales Counter Manager – Plumbing Supplies & Equipment, will be responsible for managing the inside sales program of the plumbing side of the business and for the overall development, implementation, and progress of strategic business targets. As the team grows, the Inside Sales Counter Manager will also serve as a people manager for the inside counter sales team.
Experience:
Duties and Responsibilities:
Opportunity: