Customer Service Representative - Elmhurst, United States - Kamco

Description

• Handle inbound and outbound calls to assist customers with their inquiries and resolve any issues they may have
• Provide excellent customer service by actively listening to customers and understanding their needs
• Communicate effectively
• Analyze customer accounts and provide accurate information regarding products, services, and promotions
• Utilize phone etiquette skills to maintain a professional and friendly demeanor during all interaction
• Upsell products or services to customers when appropriate

• Previous experience in outbound calling, sales, or customer service is preferred
• Strong communication and computer skills
• Ability to analyze customer needs and provide appropriate solutions
• Excellent phone etiquette with the ability to handle challenging situations professionally
• Multilingual skills are a plus
• Strong upselling abilities

• Inperson