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Pembroke Pines

    Warranty Administrator - Pembroke Pines, United States - Linder Industrial Machinery Company

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    Description

    Job Description

    Job Description

    Job Summary:

    Responsible for overall warranty operations of the branch

    Responsibilities:


    • Develops proper warranty procedures in accordance with manufacturer guidelines


    • Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives


    • Evaluates and tracks the warranty services offered and performed


    • Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines


    • Ensures warranty literature and reference material is current and distributes information to appropriate branch employees


    • Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department


    • Purchases extended warranties


    • Processes all manager approved policy adjustments


    • Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders


    • Tracks manufacturer turn-around time on warranty claims


    • Obtains credits from manufacturers


    • Performs other duties as requested by manager


    • Develops good working relationships with internal customers and manufacturer representatives

    Education/Experience/Skills:


    • Experience in heavy equipment sales preferred


    • Excellent customer service skills


    • Proficient computer skills



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